Enrollment Team Lead — Drive Revenue & Student Success

Cengage; Illinois; Hybrid; USD 60,000 - 107,000; Full time

Job summary

Cengage is seeking an Enrollment Leader to hire, mentor, and lead a team of Enrollment Representatives, driving revenue and enrollment goals. The role emphasizes adherence to enrollment processes, measurement, reporting, and cross-department collaboration.

The position requires years of management and consultative sales experience, with a focus on student enrollment and a high-quality student experience from first contact through enrollment.

Qualifications

• Bachelor’s degree or equivalent experience is preferred.
• 4+ years of consultative sales experience required, preferably in education.
• Minimum of 3 years management experience preferred.
• 3+ years of sales and/or management experience in an inside sales or similar environment.
• Computer savvy.
• Experienced problem-solver and dedicated troubleshooter, specializing in customer issues.
• Ability to work beyond conventional business hours to complete assignments as required.

Responsibilities

• Ensure Enrollment team meets/exceeds all assigned revenue and enrollment objectives.
• Ensure strict adherence to the designated enrollment process, including measurement, tracking, reporting, and mentoring.
• Identify improvements in the enrollment process to improve efficiency and provide better services to generate incremental revenue.
• Hire, mentor, and lead all aspects of a team of Enrollment Representatives.
• Get results in a collaborative and positive working environment.
• Complete staff assessments and performance reviews.
• Generate student enrollment by advising prospective students on how the school can meet their educational and career needs.
• Ensure the highest quality student experience from an individual’s first contact with the school through their initial enrollment.
• Work collaboratively with other department leaders to develop effective and efficient processes across ed2go departments.
• Develop and manage relationships with vendors outside of Cengage where necessary.

Skills

Consultative sales

Management experience

Inside sales

Computer savvy

Problem solving

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

Cengage is seeking an Enrollment Leader to hire, mentor, and lead a team of Enrollment Representatives, driving revenue and enrollment goals. The role emphasizes adherence to enrollment processes, measurement, reporting, and cross-department collaboration.

The position requires years of management and consultative sales experience, with a focus on student enrollment and a high-quality student experience from first contact through enrollment.