Enrollment Success Advocate — On Campus

Full Sail University; Winter Park (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

Full Sail University in Winter Park, FL is seeking an Enrollment Support Specialist to assist prospective students through the enrollment process and coordinate with applicants and parents to meet deadlines.

The role requires excellent verbal and written communication, strong customer service skills, and the ability to manage multiple tasks in a busy office. A Bachelor’s degree is preferred, with proficiency in Word, PowerPoint, Excel, and Outlook.

Qualifications

• Bachelor’s degree preferred, but combination of education and experience will be considered.
• Proficiency with MS Word, PowerPoint, Excel, and Outlook.
• Strong customer-service and communication skills.

Responsibilities

• Advise incoming students and parents to ensure a seamless enrollment experience.
• Communicate with prospective students about verification and discovery periods.
• Explain Full Sail University’s education model and services clearly.
• Maintain telephone coverage and assist in document collection for enrollment.
• Engage with students via phone, email, text, video, and in-person meetings.
• Update enrollment status in the documentation database.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Organizational skills

Education

Bachelor’s degree

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Full Sail University in Winter Park, FL is seeking an Enrollment Support Specialist to assist prospective students through the enrollment process and coordinate with applicants and parents to meet deadlines.

The role requires excellent verbal and written communication, strong customer service skills, and the ability to manage multiple tasks in a busy office. A Bachelor’s degree is preferred, with proficiency in Word, PowerPoint, Excel, and Outlook.