Enrollment Support Specialist

Full Sail University; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Full Sail University is seeking an Enrollment Support Specialist to engage prospective students, support applicants, and ensure a smooth enrollment experience on campus in Winter Park, FL. The role emphasizes clear communication, collaboration with admissions, and adherence to institutional policies.

The position requires handling multiple enrollment tasks, coordinating with students and parents, and maintaining accurate records while providing friendly, professional service in a dynamic

Qualifications

• Excellent verbal and written communication with prospective students and parents.
• Ability to manage multiple enrollment tasks in a fast paced environment.
• Experience or willingness to follow state and federal policies in enrollment.

Responsibilities

• Advise incoming students and parents to ensure a seamless enrollment experience.
• Verify and communicate with prospective students about deadlines.
• Explain student services and enrollment outcomes clearly for applicants.
• Maintain telephone coverage and assist in document collection for enrollment.
• Engage with students via phone, email, text, video calls, and in person.
• Update enrollment status in the documentation database.

Skills

Communication skills

Prospective-student engagement

Multitasking

Customer service

Attention to detail

Positive attitude

Education

Bachelor’s degree preferred

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Enrollment Support Specialist agents are responsible for communicating with prospective and enrolling students, assisting applicants in various capacities within a shared workflow during the enrollment process. Enrollment Support Specialist agents will operate in compliance with state and federal accreditation and institutional policies while performing job functions within the parameters of ethical codes of conduct.

This position is worked on campus in Winter Park, FL

Essential Duties and Responsibilities

• Behave as an ambassador for Full Sail University, maintaining the highest level of professionalism, integrity, and customer service while advising incoming students and parents to ensure a seamless enrollment experience
• Connect with all prospective students regarding verification and discovery periods and maintain communication with qualified applicants to ensure they meet established deadlines
• Engage in compliant and student-service oriented dialogue, recommend next steps while accurately and completely explaining student services, expected outcomes, and general details relating to Full Sail University’s education model
• Maintain expected telephone coverage during scheduled hours, including answering inbound calls from students and making outbound calls to assist in the document collection process for enrolling students
• Engage with students through various communication channels, including phone calls, email, text, video calls, in-person meetings, and other methods as they become available
• Update documentation database to reflect student’s enrollment status

Other Responsibilities

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission and values of the organization
• Adhere to company attendance standards
• Perform other duties as assigned

Supervisory Responsibilities

No

Competencies

• Effective verbal and written communication skills
• Ability to understand and clearly engage prospective and enrolling students
• Organizational skills and the ability to multi-task in a fast-paced environment are required
• Ability to understand and accurately apply customer service techniques
• Problem-solving acumen and strong attention to detail
• Positive attitude and self-motivated mindset

Education and/or Experience

Bachelor’s degree preferred, but will look at a combination of education and experience.

Certificates, Licenses, Registrations

N/A

Computer/Equipment Skills

Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands

Employee must be able to work a minimum of 40 hours per week. Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting to thirty (30) pounds. Employee must be able to work a flexible schedule (late nights, weekends, and extended hours) especially during peak enrollment seasons.

Full Sail is an Equal Opportunity Employer.

Mission

People from around the world come to Full Sail University to pursue their educational goals, and they share one thing in common – a passion for a creative future in the entertainment and media industry.

Full Sail’s mission is to provide students with an innovative style of education, delivered by a staff of dedicated individuals, that addresses potential career opportunities available in an ever-growing, constantly evolving industry. We do this by developing unique curricula that combine elements of creativity, art, business and life skills, technical prowess, and academic achievement. Our education is delivered via immersive teaching methods, both in Full Sail’s real-world production studios and classrooms, as well as through our online learning environment. Every one of our degree programs is designed to provide students with knowledge and real-world experience that will help them realize their career goals in the entertainment and media industry.

Unifying Principles

At Full Sail, we believe that what we give to each other and our students comes back to each of us individually and to the school as a whole. Therefore, we are totally committed to the individual success of each member of our staff family. As a staff family, we are dedicated to taking a sincere interest in the success of every student and client who comes through our doors.