Student Tech Support Specialist — LMS & 1-Call Resolution

Full Sail University; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Full Sail University in Winter Park, Florida, seeks a dedicated support specialist to provide technical assistance and customer service to students. The ideal candidate must have a Bachelor’s degree and experience in technical support or customer service.

The role involves troubleshooting various technical issues, documenting interactions, and collaborating with other teams. Successful applicants will possess excellent communication skills and be able to work a flexible schedule, including nights and weekends.

Qualifications

• A Bachelor’s degree and previous customer service and/or technical support experience is required.
• Ability to grasp technical details and learn quickly.

Responsibilities

• Provide outstanding customer service and technical support to students.
• Troubleshoot and research issues to identify root causes.
• Work independently and prioritize tasks effectively.

Skills

Customer service skills

Technical support skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree

Tools

Apple operating system

Microsoft Office suite

Adobe suite

Job description

Full Sail University in Winter Park, Florida, seeks a dedicated support specialist to provide technical assistance and customer service to students. The ideal candidate must have a Bachelor’s degree and experience in technical support or customer service.

The role involves troubleshooting various technical issues, documenting interactions, and collaborating with other teams. Successful applicants will possess excellent communication skills and be able to work a flexible schedule, including nights and weekends.