Admission Guide Graduate Success

Full Sail University; Winter Park (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Full Sail University in Winter Park, FL seeks an Admissions Guide to secure and retain qualified applicants for undergraduate admissions. You will interview prospective students, explain programs and financial considerations, and update records to ensure deadlines are met.

The role emphasizes high-quality customer service, confidentiality, and adherence to university policies in a fast-paced office environment.

Qualifications

• Bachelor’s degree preferred, but combination of education and experience will be considered.
• Strong communication and customer service skills are essential.

Responsibilities

• Serve as an ambassador for Full Sail University and provide high-quality customer service.
• Engage with prospective students via interviews and guide enrollment decisions.
• Explain educational programs, outcomes, services, and financial considerations to prospects and families.
• Maintain and update student records and follow up to meet deadlines.
• Adhere to university policies and protect confidentiality of information.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Customer service

Problem solving

Self-motivated

Education

Bachelor's degree preferred

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Admissions Guides Graduate Success are responsible for securing, retaining, and maintaining qualified applicants for campus and online undergraduate admission to the University, operating in compliance with state and federal accreditation and institutional policies, to include performing job functions within the parameters of ethical codes of conduct; all of which is done in a shared workflow.

Positions are located on and worked from campus in Winter Park, Florida.

Essential Duties and Responsibilities:

• Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
• Field and service prospective students, engage in compliant and customer-service oriented interviews, and recommend students for enrollment when they have been determined to be a strong candidate for admission
• Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients
• Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines
• Accurately update student records, dialer dispositions, and other vital pieces of the shared workflow

Other Responsibilities:

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Adhere to company attendance standards
• Perform other duties as assigned

Supervisory Responsibilities:

No

Competencies:

• Excellent verbal and written communication skills
• Ability to relate, understand, and engage prospective students
• Strong attention to detail, organizational skills, and the ability to multi-task in a fast-paced environment are required
• Understand and accurately apply customer service techniques
• Excellent listening and problem-solving skills
• Positive attitude and self-motivated

Education and/or Experience:

Bachelor’s degree preferred, but will look at combination of education and experience

Certificates, Licenses, Registrations:

• N/A

Computer/Equipment Skills:

• Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands:

Employee must be able to work a minimum of 40 hours per week. Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting to thirty (30) pounds. Employee must be able to work a flexible schedule (late nights, weekends, and extended hours) especially during peak enrollment seasons.

Full Sail is an Equal Opportunity Employer.