Enrollment Support Specialist

Full Sail University; Winter Park (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

Full Sail University in Winter Park, FL is seeking an Enrollment Support Specialist to assist prospective students through the enrollment process and coordinate with applicants and parents to meet deadlines.

The role requires excellent verbal and written communication, strong customer service skills, and the ability to manage multiple tasks in a busy office. A Bachelor’s degree is preferred, with proficiency in Word, PowerPoint, Excel, and Outlook.

Qualifications

• Bachelor’s degree preferred, but combination of education and experience will be considered.
• Proficiency with MS Word, PowerPoint, Excel, and Outlook.
• Strong customer-service and communication skills.

Responsibilities

• Advise incoming students and parents to ensure a seamless enrollment experience.
• Communicate with prospective students about verification and discovery periods.
• Explain Full Sail University’s education model and services clearly.
• Maintain telephone coverage and assist in document collection for enrollment.
• Engage with students via phone, email, text, video, and in-person meetings.
• Update enrollment status in the documentation database.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Organizational skills

Education

Bachelor’s degree

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Enrollment Support Specialist agents are responsible for communicating with prospective and enrolling students, assisting applicants in various capacities within a shared workflow during the enrollment process. Enrollment Support Specialist agents will operate in compliance with state and federal accreditation and institutional policies while performing job functions within the parameters of ethical codes of conduct.***This position is worked on campus in Winter Park, FL***

Essential Duties and Responsibilities:

• Behave as an ambassador for Full Sail University, maintaining the highest level of professionalism, integrity, and customer service while advising incoming students and parents to ensure a seamless enrollment experience
• Connect with all prospective students regarding verification and discovery periods and maintain communication with qualified applicants to ensure they meet established deadlines
• Engage in compliant and student-service oriented dialogue, recommend next steps while accurately and completely explaining student services, expected outcomes, and general details relating to Full Sail University’s education model
• Maintain expected telephone coverage during scheduled hours, including answering inbound calls from students and making outbound calls to assist in the document collection process for enrolling students
• Engage with students through various communication channels, including phone calls, email, text, video calls, in-person meetings, and other methods as they become available
• Update documentation database to reflect student’s enrollment status

Other Responsibilities:

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission and values of the organization
• Adhere to company attendance standards
• Perform other duties as assigned

Supervisory Responsibilities: No

Competencies:

• Effective verbal and written communication skills
• Ability to understand and clearly engage prospective and enrolling students
• Organizational skills and the ability to multi-task in a fast-paced environment are required
• Ability to understand and accurately apply customer service techniques
• Problem-solving acumen and strong attention to detail
• Positive attitude and self-motivated mindset

Education and/or Experience:

• Bachelor’s degree preferred, but will look at a combination of education and experience

Certificates, Licenses, Registrations: N/A

Computer/Equipment Skills:

• Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands:

Employee must be able to work a minimum of 40 hours per week. Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting to thirty (30) pounds. Employee must be able to work a flexible schedule (late nights, weekends, and extended hours) especially during peak enrollment seasons.

Full Sail is an Equal Opportunity Employer.