Client Success Specialist

Acumen LLC; Lenexa (KS); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Occasional weekends hours

Job summary

Acumen LLC is seeking a detail‑oriented enrollment support specialist in Lenexa, KS. The role involves inbound/outbound calls and emails, processing paperwork, and accurate data entry across multiple databases.

You will serve clients and families, coordinate with program contacts, and ensure compliance with applicable rules and timelines. The position requires strong communication, organization, and multitasking skills, with a flexible schedule including weekends or evenings as needed.

Qualifications

• At least one year of data entry experience.
• Works well independently with limited supervision.
• Strong communication skills, both written and verbal.
• Ability to work in a fast paced environment.
• Prior experience in customer service and/or client relations.
• Ability to prioritize and handle multiple deadlines.

Responsibilities

• Support clients (employers and employees) during enrollment.
• Process related paperwork and manage electronic communication.
• Accurate data entry using several databases simultaneously while meeting deadlines.
• Establish and grow relationships with clients and program contacts.
• Explain program rules to external and internal stakeholders.
• Respond to client inquiries within contractual timeframes.
• Ensure compliance with state and federal guidelines.

Skills

Data entry

Customer service

Communication

Time management

Problem solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

Some college

Tools

Microsoft Word

Microsoft Excel

PowerPoint

PDFs

Email

Internet

Job description

Acumen LLC is seeking a detail‑oriented enrollment support specialist in Lenexa, KS. The role involves inbound/outbound calls and emails, processing paperwork, and accurate data entry across multiple databases.

You will serve clients and families, coordinate with program contacts, and ensure compliance with applicable rules and timelines. The position requires strong communication, organization, and multitasking skills, with a flexible schedule including weekends or evenings as needed.