Enrollment Specialist

Acumen Fiscal Agent; Birmingham (AL); On-site; USD 38,000 - 60,000; Full time

Job summary

Acumen Fiscal Agent is seeking an Enrollment Specialist to process enrollment paperwork and communicate with clients via phone and electronic channels. The role emphasizes accurate data entry into multiple databases and maintaining confidentiality of sensitive information.

The position requires handling a large volume of calls, coordinating with state and Medicaid specifications, and working independently with limited supervision to resolve inquiries and update files.

Qualifications

• At least two years of experience in customer service.
• Able to handle heavy inbound and outbound call volume.
• Strong oral and written communication in a professional manner.
• Accurate data entry and handling of time-sensitive information.

Responsibilities

• Receive large number of calls about enrollment files.
• Place outbound follow-up calls to update or complete enrollment files.
• Interact with program stakeholders via phone or electronic channels.
• Register customers using multiple databases with high accuracy.
• Maintain a complex filing system and organize documents.
• Research and resolve customer inquiries with accuracy.
• Identify process improvements to enhance efficiency.
• Support cybersecurity compliance by following policies.

Skills

Customer service

High volume calls

Communication skills

Attention to detail

Time management

Interpersonal skills

10-key by touch

Job description

Description

ROLE AND ESSENTIAL FUNCTIONS

The Enrollment Specialist is responsible for processing incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract. The Enrollment Specialist handles heavy internal and external inbound and outbound calls regarding new and existing client files.

• Receives large number of calls (internal & external) regarding new and existing enrollment files


• Places a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollment files


• Interacts daily with program stake holders via phone and/or electronically


• Registers potential and existing customers using several data bases with high accuracy


• Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Includes following up with state individuals and families for possible resolution/s


• Manages, distributes and tracks program specific materials as needed and/or requested


• Maintains a complex filing system


• Works well independently with limited supervision


• Analyzes and resolves all customer inquiries


• Uses strategic thinking to complete multiple tasks


• Conducts thorough and accurate research


• Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications


• Identify and share opportunities for process improvements and improved working conditions


• Willing to occasionally work other than typical work hours to meet high volume demands


• Performs other work related activities as assigned


• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

Requirements

QUALIFICATIONS

• At least two years of experience in customer service


• Must be able to effectively handle heavy inbound and outboard call volume


• Ability to communicate both orally and in writing in a professional manner


• Accuracy and the ability to handle responsibility with limited supervision


• High standard of integrity


• Ability to work well with numbers


• Ability to read and work accurately with formulas


• Proficient with 10 key by touch


• Demonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills, patience, perseverance, and follow through skills


• Ability to handle conflict and difficult customers


• Ability to prioritize and handle multiple demands successful