Enrollment Services Assistant

Georgia State University; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Tuition assistance

Retirement plan

Job summary

Georgia State University is hiring an Enrollment Services Assistant at the Atlanta Campus. The role emphasizes providing exceptional customer service, processing transcripts and verifications, and maintaining accurate student records in collaboration with the Registrar's Office.

Successful candidates should have a Bachelor's degree or equivalent experience, strong organizational and communication skills, and a solid understanding of FERPA. The position is on-site with standard business hours.

Qualifications

• Bachelor's degree or combination of education and related experience.
• Experience handling transcripts, verifications, and confidential information.
• Familiarity with FERPA policies and university procedures.

Responsibilities

• Provide quality customer service to Registrar clientele via phone, email, and fax.
• Process transcript requests and verifications for students and outside agencies.
• Audit and recreate large volumes of academic records as needed.
• Handle special projects such as banner testing, mass audits, or batch transcript mailing.
• Maintain accurate data in the National Student Clearinghouse database.

Skills

Customer service

Organizational skills

Written and verbal communication

Microsoft Office

Self-starter

Team player

FERPA knowledge

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Enrollment Services Assistant

University Registrar

Atlanta Campus

Monday - Friday | 8:30 AM - 5:15 PM

These are exciting times at the Registrar Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

The Registrar Department is seeking Enrollment Services Assistant to join the already awesome team taking the Registrar Department to the next level of excellence!

WHAT MAKES The Registrar Department A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The enrollment services assistant will provide quality customer service to all Office of the Registrar clientele regarding policies and procedures via phone, electronic mail and facsimile. Process requests for transcripts and verifications requested by students and other outside agencies. Verify and update information within the National Student Clearinghouse database. Process SSN/Name Changes, Academic Renewals, CLEP Credit, Repeat to Replace and Course Descriptions. Perform various job duties as related to handling special projects such as banner testing, mass audits or batch transcript mailing. Audit and recreate large volumes of academic records for students requesting academic information. Additional duties as assigned. The scope of responsibility will include these specific duties but is not limited to Provide quality customer service to all Office of the Registrar clientele regarding policies and procedures via phone, electronic mail and facsimile. Process requests for transcripts and verifications requested by students and other outside agencies. Audit and recreate a large volume of academic records for students requesting academic information. Verify and update information within the National Student Clearinghouse database. Process SSN/Name Changes, Academic Renewals, CLEP Credit and Course Descriptions. Process Repeat to Replace Applications. Perform various job duties as related to handling special projects such as banner testing, mass audits, or batch transcript mailing. Handle sensitive and confidential information and matters with discretion, tact and diplomacy and serve as a resource for the office, faculty, staff and students.

Successful candidates will possess the following attributes:

• Strong customer service skills
• Exceptional organizational and time management skills
• Strong written and verbal communication skills
• Proficiency using Microsoft Office Suite applications
• Self-starter and quick learner with a continual desire and capability to learn
• Top performer and team player with proven experience working in a high-energy and fast growing workplace
• Knowledgeable of university policies and procedures and the Family Educational Rights Privacy Act (FERPA)

Qualifications

Minimum Hiring Qualifications: Bachelor's degree; or a combination of education and related experience.

College/Business Unit

Open until filled

College/Business Unit: Enrollment Management

Location: Atlanta Campus

Job Posting: 08/18/26, 8:11:25 AM