Enrollment Servies Specialist

Georgia State University; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Job summary

Georgia State University in Atlanta is seeking an Enrollment Services Specialist in the Office of the Registrar. This role provides cross-functional services in enrollment, admissions, registration and academic records, guiding students from their first steps to graduation with clear, helpful support in person or by phone.

You will answer questions about enrollment, assist with processes, advise on financial aid and FERPA compliance, and resolve Tier 1 issues in a high-volume call center

Qualifications

• Bachelor's degree and two years of related experience.
• Experience in enrollment services or call center preferred.
• Knowledge of FERPA and financial aid rules.

Responsibilities

• Provide cross-functional enrollment services, including admissions, registration, enrollment, and academic records.
• Demonstrate understanding of the admissions processes, student advisement, financial aid and working within a university setting.
• Answer questions regarding all aspects of enrollment, particularly admissions, registration, academic records, biographical records and issues related to on-campus and online course enrollment.
• Provide assistance completing necessary enrollment and academic processes through graduation.
• Analyze student accounts and records, answering questions, updating records , providing counseling, and resolving problems within the Enrollment & Registration Services Center, both simple and complex Tier 1 issues with minimal supervisory guidance.
• Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns, CRM ticketing, new student orientation sessions and assist the Georgia State University community.

Skills

Call Center Experience

Customer Service

Written Communication

Interpersonal Skills

Education

Bachelor's degree

Tools

Banner

Banner Workflow

Job description

Description

Enrollment Services Specialist

Student Success

Office of the Registrar

In the Office of the Registrar,Enrollment & RegistrationServices[Call Center], theprimary responsibilityoftheEnrollment Services Specialistpositionis toprovide cross-functional services in the area of enrollment services toincludeadmissions, registration, academic records and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation.Provide assistancewith completing necessary processes and refer toappropriate resourcesoncampusas necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Call Center environment.

WHAT MAKES THE OFFICE OF THE REGISTRAR A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Provide cross-functional enrollment services, including admissions, registration, enrollment, and academic records.
• Demonstrate understanding of the admissions processes, student advisement, financial aid and working within a university setting.
• Answer questions regarding all aspects of enrollment, particularly admissions, registration, academic records, biographical records and issues related to on-campus and online course enrollment.
• Provide assistance completing necessary enrollment and academic processes through graduation.
• Analyze student accounts and records, answering questions, updating records , providing counseling, and resolving problems within the Enrollment & Registration Services Center, both simple and complex Tier 1 issues with minimal supervisory guidance.
• Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns, CRM ticketing, new student orientation sessions and assist the Georgia State University community.

Qualifications

Minimum Requirements:

• Bachelor's degree and two years of related experience, or a combination of education and related experience.

Preferred Hiring Requirements:

Preference will be given to candidates demonstrating a knowledge of Call Center environment.

• Must have a working knowledge of integrated student record data systems, such as Banner and Banner Workflow.
• Must have a collaborative, energetic and resourceful work style.
• Excellent oral and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
• Experience with FERPA and laws governing financial aid.
• Minimum two years’ experience in an enrollment services environment or unit (i.e., admissions, registrar, student accounts, academic records, financial aid, etc.)

College/Business Unit

Open until filled

Location:

Atlanta Campus

Job Posting:

08/18/26, 2:32:15 PM