Registrar Services Assistant

Virginia Commonwealth University; Richmond (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health benefits

Paid annual and holiday leave

Tuition benefits

Retirement planning and savings

Job summary

Virginia Commonwealth University’s Office of the University Registrar is seeking a Registrar Services Assistant. This part-time, hourly position supports the Registrar Services Coordinator and helps maintain daily operations in the OUR, assisting with records, registration, transcripts, and enrollment tasks.

The role is in-person with standard hours, Monday–Friday, 8:00 AM–5:00 PM, and requires strong communication, attention to detail, and discretion to protect student information.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace.
• Ability to manage multiple tasks and maintain attention to detail.
• Ability to handle large volumes of calls in a friendly and professional manner.
• Ability to organize and prioritize workload efficiently and in a timely manner, in order to complete job responsibilities.
• Dependable, punctual, and capable of working independently or as part of a team.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Responsibilities

• Serving as an initial point of contact for customers such as students, faculty, and staff by answering phones and responding to department emails.
• In-person customer service including greeting and assisting walk-in visitors to the Office of the University Registrar
• Scanning and filing documents in using the appropriate record systems.
• Ensure information is handled in a confidential and professional manner in line with university policies and FERPA regulations.
• Other administrative duties as assigned duties. The assistant will also help ensure information is handled in a confidential and professional manner in line with university policies and Family Educational Rights and Privacy Act (FERPA) regulations.

Skills

Strong communication

Customer service

Microsoft Office

Google Workspace

Multitasking

Attention to detail

Confidentiality

Teamwork

Education

High school diploma or equivalent

Job description

Unit: Office of Strategic Enrollment Management

Department: Office of the Univ Registrar

Department Summary: VCU’s Office of the University Registrar (OUR) is actively searching for a Registrar Services Assistant. The Registrar Services Assistant is a part-time, hourly position that provides general support to the Registrar Services Coordinator and helps ensure smooth daily operations in the Office of the University Registrar. This position assists with a variety of tasks related to student records, registration, transcripts and enrollment services.

Duties & Responsibilities

• Serving as an initial point of contact for customers such as students, faculty, and staff by answering phones and responding to department emails
• In-person customer service including greeting and assisting walk-in visitors to the Office of the University Registrar
• Scanning and filing documents in using the appropriate record systems.
• Ensure information is handled in a confidential and professional manner in line with university policies and FERPA regulations.
• Other administrative duties as assigned duties. The assistant will also help ensure information is handled in a confidential and professional manner in line with university policies and Family Educational Rights and Privacy Act (FERPA) regulations.

Work Days/hours

• Availability required Monday – Friday, between 8:00 AM and 5:00 PM, based on departmental needs
• This is fully in-person role with no flexibility for remote work.

Minimum Qualifications

• High school diploma or equivalent
• Strong communication and customer service skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace
• Ability to manage multiple tasks and maintain attention to detail
• Ability to handle large volumes of calls in a friendly and professional manner
• Ability to organize and prioritize workload efficiently and in a timely manner, in order to complete job responsibilities
• Dependable, punctual, and capable of working independently or as part of a team
• Demonstrated ability to maintain confidentiality and exercise sound judgment
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience in a higher education or administrative office setting
• Familiarity with student information systems (e.g., Banner, PeopleSoft, etc.)

Salary Range: $13.77

Benefits

• All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: 20

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: 35111N - Coordinator SS 1

Position Opens: 8/11/2026

Position Closes: 8/25/26 at 11:55PM