Registrar Services Assistant

The Chronicle Of Higher Education, Inc.; Richmond (VA); On-site; USD 16,000 - 22,000; Part time

Benefits offered by this job

Health benefits

Tuition benefits

Retirement plan

Employee discounts

Career development opportunities

Job summary

Virginia Commonwealth University’s Office of the Univ Registrar is seeking a part-time Registrar Services Assistant. The role provides general support to the Registrar Services Coordinator and helps maintain smooth daily operations related to student records, registration, transcripts, and enrollment services.

The position requires strong communication, excellent customer service, and the ability to manage multiple tasks with confidentiality in line with FERPA.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace.
• Ability to manage multiple tasks and maintain attention to detail.
• Ability to handle large volumes of calls in a friendly and professional manner.

Responsibilities

• Serving as an initial point of contact for customers such as students, faculty, and staff by answering phones and responding to department emails.
• In-person customer service including greeting and assisting walk-in visitors to the Office of the University Registrar.
• Scanning and filing documents in using the appropriate record systems.
• Ensure information is handled in a confidential and professional manner in line with university policies and FERPA regulations.
• Other administrative duties as assigned; the assistant will also help ensure information is handled confidentially and professionally.

Skills

Strong communication

Customer service

Office software

Attention to detail

FERPA knowledge

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

Unit: Office of Strategic Enrollment Management

Department: Office of the Univ Registrar

Department Summary: VCU’s Office of the UniversityRegistrar (OUR) is actively searching for a Registrar ServicesAssistant. The Registrar Services Assistant is a part-time, hourlyposition that provides general support to the Registrar ServicesCoordinator and helps ensure smooth daily operations in the Officeof the University Registrar. This position assists with a variety of tasks related to student records, registration, transcripts andenrollment services.

Duties & Responsibilities:

• Serving as an initial point of contact for customers such asstudents, faculty, and staff by answering phones and responding todepartment emails
• In-person customer service including greeting and assistingwalk-in visitors to the Office of the University Registrar
• Scanning and filing documents in using the appropriate recordsystems.
• Ensure information is handled in a confidential andprofessional manner in line with university policies and FERPAregulations.
• Other administrative duties as assigned duties. The assistantwill also help ensure information is handled in a confidential andprofessional manner in line with university policies and FamilyEducational Rights and Privacy Act (FERPA) regulations.

Work days/hours:

• Availability required Monday – Friday, between 8:00 AM and 5:00PM, based on departmental needs
• This is fully in-person role with no flexibility for remotework.

Qualifications:

Minimum Qualifications

• High school diploma or equivalent
• Strong communication and customer service skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) orGoogle Workspace
• Ability to manage multiple tasks and maintain attention todetail
• Ability to handle large volumes of calls in a friendly andprofessional manner
• Ability to organize and prioritize workload efficiently and ina timely manner, in order to complete job responsibilities
• Dependable, punctual, and capable of working independently oras part of a team
• Demonstrated ability to maintain confidentiality and exercisesound judgment
• Demonstrated ability to work in and foster an environment ofrespect, professionalism and civility with a population of faculty,staff, and students from all backgrounds and experiences, or acommitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience in a higher education or administrative officesetting
• Familiarity with student information systems (e.g., Banner,PeopleSoft, etc.)

Salary Range: $13.77

Benefits

• All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annualand holiday leave, generous tuition benefits, retirement planningand savings options, tax-deferred annuity and cash match programs,employee discounts, well-being resources, abundant opportunitiesfor career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: 20

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: 35111N - Coordinator SS 1

Position Opens: 8/11/2026

Position Closes: 8/25/26 at 11:55PM