Enrollment & Reimbursement Processing Specialist

OpenEd; Columbia (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

OpenEd is seeking a Processing Specialist in the United States to review and process student schedules, enrollment packets, reimbursements, and direct orders. You will maintain communication with families, ensure accuracy, and support procurement needs.

The role emphasizes adherence to policies, timely processing within set turnarounds, and collaboration with team members to deliver reliable information to parents and guardians.

Qualifications

• Strong verbal and written communication skills with an ability to engage professionally with others.
• Ability to handle confidential information with discretion.
• Extremely detail-oriented, organized, personable, and patient, with excellent interpersonal skills.
• Confidence in learning and utilizing various online tools, systems, and programs.
• Self-motivated and able to work independently with minimal supervision.
• Availability to work during traditional business hours in the Mountain Time Zone.
• Proficiency with Google Suite (Gmail, Calendar, Docs, Sheets, etc.).
• Access to a smartphone, high-speed internet, computer, webcam, and headset.
• Must be eligible to work in the U.S.

Responsibilities

• Review and process student schedules within a 14-day turnaround, cross-referencing vendor information, reimbursement sheets, documents, internal communication channels, and external websites.
• Review and process reimbursement claims within a 14-day turnaround, ensuring compliance with company policies. Cross-reference claims with relevant documents, communication channels, and external websites.
• Ensure all reimbursement claims align with company policies and guidelines.
• Verify the receipt of orders and address discrepancies with invoices.
• Organize and review incoming student enrollment packets to ensure all required documentation is included and in proper order.
• Accurately enter student records into the system and maintain up-to-date enrollment information.
• Process Direct Orders for necessary supplies and materials to support the procurement process.
• Respond to parent and guardian inquiries in a professional, courteous, and timely manner.
• Collaborate with colleagues to provide reliable and clear information to families.
• Attend team meetings as required and contribute to discussions.
• Foster a supportive environment that aligns with OpenEd's values, demonstrating professionalism and integrity.
• Adhere to all relevant federal, state, and local regulations, as well as OpenEd's policies and procedures.
• Perform additional tasks as assigned by management.

Skills

Active Learning

Active Listening

Critical Thinking

Clerical Skills

Reading Comprehension

Speaking

Writing/Communication

Public Safety & Security

Time Management

Coordination

Instructing

Negotiation

Service Orientation

Relationship Management & Networking

Education

Associate's Degree or equivalent

Job description

OpenEd is seeking a Processing Specialist in the United States to review and process student schedules, enrollment packets, reimbursements, and direct orders. You will maintain communication with families, ensure accuracy, and support procurement needs.

The role emphasizes adherence to policies, timely processing within set turnarounds, and collaboration with team members to deliver reliable information to parents and guardians.