Enrollment Outreach Lead - Drive Impact & Growth

Vertex Education; Chandler (AZ); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Vertex Education is seeking a dedicated Lead, Enrollment Outreach to guide a small team of specialists through the full enrollment funnel, from initial inquiry to campus handoff. The role emphasizes timely contact, high-quality outreach, and accurate CRM documentation to drive conversions.

You will supervise two Outreach Specialists, maintain lead queues, and collaborate with Marketing and campus teams to optimize the enrollment process. Bilingual communication in English and Spanish is a plus.

Qualifications

• Three years of experience in enrollment, admissions, customer service, inside sales, or a related field.
• Experience leading or coaching employees.
• Experience conducting outbound outreach and managing customer follow-up.
• Experience using a CRM to manage leads and document activity.
• Strong communication, organization, and data-management skills.

Responsabilités

• Manage, coach, and develop the two Enrollment Outreach Specialists.
• Establish clear expectations for outreach activity, follow-up, call quality, and CRM documentation.
• Review individual and team outreach activity and provide timely feedback and coaching.
• Identify performance gaps and work with team members to improve results.
• Assign and balance lead queues to support timely and consistent family outreach.
• Maintain approved outreach and re-engagement cadences.
• Make outbound calls and manage an active lead queue alongside the team.
• Ensure English- and Spanish-speaking families receive the same standard of service.
• Monitor speed to contact, lead-to-applicant conversion, lead reactivation, and other established enrollment measures.
• Review enrollment results to identify recurring barriers affecting family follow-up or application completion.
• Report team performance, enrollment results, and recurring barriers to the Head.
• Ensure family interactions, outreach activity, outcomes, and next steps are recorded accurately and promptly in HubSpot.
• Monitor HubSpot data quality and address documentation or follow-up gaps with the team.
• Ensure submitted applicants are handed off to the appropriate campus in a timely and complete manner.
• Confirm each handoff includes the family's needs, open questions, and any promised follow-up.
• Coordinate with Front Office Enablement to support consistent handoffs between Enrollment Outreach and campus registration teams.
• Review campus feedback regarding handoffs and address recurring issues with the Enrollment Outreach team.
• Maintain appropriate role boundaries, with registrar enablement and Legacy Kids Care enrollment remaining with their respective teams.
• Partner with LTS Marketing to review lead sources, lead quality, and enrollment funnel results.
• Share recurring family questions, barriers, and reasons interested families do not submit an application.
• Use lead and funnel information to support improvements to outreach and follow-up practices.

Connaissances

Team leadership

CRM experience

Outbound outreach

Communication

Data management

Formation

High school diploma or equivalent

Associate or bachelor's degree preferred

Outils

HubSpot

Description du poste

Vertex Education is seeking a dedicated Lead, Enrollment Outreach to guide a small team of specialists through the full enrollment funnel, from initial inquiry to campus handoff. The role emphasizes timely contact, high-quality outreach, and accurate CRM documentation to drive conversions.

You will supervise two Outreach Specialists, maintain lead queues, and collaborate with Marketing and campus teams to optimize the enrollment process. Bilingual communication in English and Spanish is a plus.