Enrollment Outreach Specialist

Vertex Education; Arizona; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Industry-leading pay

Unlimited PTO

Health benefits

401(k) with 6% match

Mentoring and training

Job summary

Vertex Education in Arizona seeks an Enrollment Outreach Specialist to drive enrollment opportunities at Legacy Traditional Schools campuses. You will contact new leads promptly, guide families from inquiry to application, and coordinate campus tours or information sessions.

Bilingual English/Spanish required with professional communication across phone, text, and email. The role emphasizes data accuracy, cadence adherence, and handoff to campuses, with daily HubSpot logging and regular

Qualifications

• 1+ years in a high-volume, phone-based role such as admissions or customer service.
• Clear, warm, professional communication by phone, text, and email.
• Ability to manage a daily queue and follow a defined cadence.
• Bilingual English and Spanish, spoken and written.

Responsibilities

• Make outbound calls, texts, and emails to Arizona leads within one business day.
• Guide families from inquiry to submitted application and schedule campus tours.
• Hand off to campuses with complete information and route questions appropriately.
• Log outreach activity daily in HubSpot and contribute to reports.

Skills

Communication skills

Bilingual English/Spanish

CRM experience

HubSpot familiarity

Tools

HubSpot

Job description

Be the one who makes a difference! At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us.

As an Enrollment Outreach Specialist, you are responsible for enrollment opportunity outreach for Legacy Traditional Schools campuses in Arizona. You are the first point of contact for families who have shown interest in our schools. You contact every assigned lead quickly, guide families from inquiry to a submitted application through consistent, multi-channel outreach, and hand each new applicant to their campus with complete information. This role does not include Registrar coaching, Registrar support, Registrar coverage, or LKC program enrollment.

Responsibilities / Essential Functions

• Enrollment Opportunity Outreach: Make outbound calls and send texts and emails to new Arizona enrollment leads within one business day, following the approved outreach cadence in HubSpot. Work assigned lead queues daily across all lead sources, prioritizing new and high-intent leads. Follow up on tour requests, information session sign-ups, event attendees, and incomplete applications. Run re-engagement outreach for stalled and unresponsive leads, and close out leads that do not respond after the full cadence.
• Family Engagement: Answer family questions about Legacy Traditional Schools, programs, campus options, and the application process. Guide families through starting and submitting an application, and help them schedule campus tours or information sessions. Serve Spanish-speaking families in Spanish from first contact through handoff (bilingual position).
• Handoff to Campus: Hand each new applicant to the campus using the standard call-to-registration handoff, including the family's needs and any follow-up promised. Route Registrar and post-application questions to the campus, and LKC program questions to Community Education.
• Data & Reporting: Log every outreach activity and outcome in HubSpot on the same day, and keep lead status and stage fields accurate. Capture the reasons families do not apply using standard categories, and flag recurring issues to the Lead, Enrollment. Contribute to weekly and monthly reporting on speed to contact, conversion, and reactivation.

Qualifications

Required Qualifications: 1+ years of experience in a high-volume, phone-based role such as admissions, enrollment, sales development, or customer service. Proficiency using a CRM platform (HubSpot preferred) to manage outreach, track lead progress, and log activity. Clear, warm, and professional communication by phone, text, and email. Ability to manage a daily queue, follow a defined cadence, and meet contact standards consistently. Strong attention to detail in data entry and record keeping. Bilingual position only: professional fluency in English and Spanish, spoken and written.

Preferred Qualifications: Experience in K-12 school admissions or enrollment, ideally in a charter school network. Familiarity with Arizona school choice and the charter enrollment process. Experience with outreach cadences, sequences, or re-engagement campaigns. Professional fluency in Spanish (standard position).

Be excited to be a part of our team and grow your career with us! Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education. Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up. Be supported in your work by caring leaders and team members who want you to succeed. Be empowered to make a difference and climb higher and reach farther to change lives through education. Be well in all aspects of your life from physical, mental, and emotional wellbeing to your finances. Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time‑off for performance. Be able to care for your health and the family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions. Enhance your growth and development with mentoring and money to take training classes. Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer. Be the one who makes a difference! With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let’s make a difference together.

Founded in 2007, Vertex Education is committed to changing lives through education by providing academic, business and development services to schools nationwide. At Vertex, three core values form the foundation of how we work with each other -- and our clients. These values are characteristics and qualities we offer to our clients, and to one another as colleagues on our quest to change lives through education. We offer to all projects and relationships the embodiment of these values: Innovative Minds Hungry Hearts Engaging Spirits