Enrollment Outreach Specialist

Vertex Education; Chandler (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Unlimited flexible PTO

Referral bonuses

401(k) with employer match

Medical, dental, vision benefits

Job summary

Vertex Education in Arizona is seeking an Enrollment Outreach Specialist to drive enrollment opportunities across Legacy Traditional Schools campuses.

You will be the first contact for families, guiding inquiries to completed applications through multi-channel outreach, including text, calls, and emails.

Qualifications

• 1+ years of experience in a high-volume, phone-based role such as admissions, enrollment, sales development, or customer service.
• Proficiency using a CRM platform (HubSpot preferred) to manage outreach, track lead progress, and log activity.
• Clear, warm, and professional communication by phone, text, and email.
• Ability to manage a daily queue, follow a defined cadence, and meet contact standards consistently.
• Strong attention to detail in data entry and record keeping.
• Bilingual position only: professional fluency in English and Spanish, spoken and written.

Responsibilities

• Enrollment Opportunity Outreach: outbound calls, texts, and emails to new Arizona leads within one business day.
• Family Engagement: answer questions, guide families through application steps, and schedule tours or information sessions (Spanish bilingual).</
• Handoff to Campus: hand new applicants to campus with needs and follow-up promises; route registrar questions accordingly.
• Data & Reporting: log outreach activities in HubSpot daily; contribute to weekly/monthly reporting on metrics.

Skills

Phone-based outreach

CRM experience

Bilingual English/Spanish

Data entry accuracy

Tools

HubSpot CRM

Job description

Be the one who makes a difference! At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference-with us.

As an Enrollment Outreach Specialist, you are responsible for enrollment opportunity outreach for Legacy Traditional Schools campuses in Arizona. You are the first point of contact for families who have shown interest in our schools. You contact every assigned lead quickly, guide families from inquiry to a submitted application through consistent, multi-channel outreach, and hand each new applicant to their campus with complete information. This role does not include Registrar coaching, Registrar support, Registrar coverage, or LKC program enrollment.

Responsibilities / Essential Functions:

• Enrollment Opportunity Outreach:
  Make outbound calls and send texts and emails to new Arizona enrollment leads within one business day, following the approved outreach cadence in HubSpot.
  Work assigned lead queues daily across all lead sources, prioritizing new and high-intent leads.
  Follow up on tour requests, information session sign-ups, event attendees, and incomplete applications.
  Run re-engagement outreach for stalled and unresponsive leads, and close out leads that do not respond after the full cadence.
• Family Engagement:
  Answer family questions about Legacy Traditional Schools, programs, campus options, and the application process.
  Guide families through starting and submitting an application, and help them schedule campus tours or information sessions.
  Serve Spanish-speaking families in Spanish from first contact through handoff (bilingual position).
• Handoff to Campus:
  Hand each new applicant to the campus using the standard call-to-registration handoff, including the family's needs and any follow-up promised.
  Route Registrar and post-application questions to the campus, and LKC program questions to Community Education.
• Data & Reporting:
  Log every outreach activity and outcome in HubSpot on the same day, and keep lead status and stage fields accurate.
  Capture the reasons families do not apply using standard categories, and flag recurring issues to the Lead, Enrollment.
  Contribute to weekly and monthly reporting on speed to contact, conversion, and reactivation.

Qualifications:

• Required Qualifications:
  1+ years of experience in a high-volume, phone-based role such as admissions, enrollment, sales development, or customer service.
  Proficiency using a CRM platform (HubSpot preferred) to manage outreach, track lead progress, and log activity.
  Clear, warm, and professional communication by phone, text, and email.
  Ability to manage a daily queue, follow a defined cadence, and meet contact standards consistently.
  Strong attention to detail in data entry and record keeping.
  Bilingual position only: professional fluency in English and Spanish, spoken and written.
• Preferred Qualifications:
  Experience in K-12 school admissions or enrollment, ideally in a charter school network.
  Familiarity with Arizona school choice and the charter enrollment process.
  Experience with outreach cadences, sequences, or re-engagement campaigns.
  Professional fluency in Spanish (standard position).

Be excited to be a part of our team and grow your career with us! Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.

Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.

Be supported in your work by caring leaders and team members who want you to succeed.

Be empowered to make a difference and climb higher and reach farther to change lives through education.

Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.

Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.

Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.

Enhance your growth and development with mentoring and money to take training classes.

Thrive in a welcoming, supportive, and inclusive environment where we treat others with