Enrollment Navigator for Elder Care (PACE)

Habitat Health; West Covina (CA); Sur place; USD 70 000 - 74 000; Plein temps

Résumé du poste

Habitat Health is seeking an Enrollment Specialist to manage end-to-end enrollment journeys for prospective participants, partnering with Outreach, Enrollment RN, and IDT to guide families through the process and ensure a smooth, compliant experience. You will conduct enrollment visits, build trusted relationships, review applications, coordinate documentation, and monitor progress to remove barriers.

A Bachelor’s degree and healthcare-related experience are preferred; travel within the service

Qualifications

• Bachelor's degree or equivalent combination of education and/or relevant experience.
• Minimum of one year of experience in healthcare sales, enrollment, customer success, business development, care navigation, or a similar relationship-focused role.
• Demonstrated ability to build trusted relationships, educate prospective participants, and guide individuals through complex decision-making with empathy and professionalism.
• Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail and ensuring timely follow-through.
• Strong communication and collaboration skills, with the ability to effectively engage prospective participants, caregivers, referral partners, and cross‑functional teams to deliver seamless enrollment experience.
• Experience using Microsoft Office and the ability to quickly learn CRM, enrollment management, and participant relationship management systems.
• Proof of a valid driver's license and ability to travel throughout the service area.
• Active CPR/BLS certification or ability to obtain within 30 days of hire.
• Meets health requirements including TB and immunizations.

Responsabilités

• Builds trusted relationships with prospective participants and caregivers to support enrollment growth and participant engagement.
• Drives the enrollment process as the case manager for prospective participants, including reviewing, processing, and updating applications and required documentation, distributing enrollment materials, and managing communications.
• Coordinates assigned enrollment cases by managing applications, documentation, participant communications, and required follow-up activities.
• Partners with Outreach, Enrollment RN, IDT, and center leaders to deliver a coordinated, participant-centered enrollment experience.
• Conducts enrollment visits in participants' homes, the center, or virtually to assess needs and advance the enrollment process.
• Identifies and helps resolve barriers to enrollment by coordinating resources and maintaining communication.
• Maintains accurate enrollment documentation and participant records per policies and regulatory requirements.
• Monitors enrollment activities and performance metrics to prioritize work and drive continuous improvement.
• Contributes to community awareness by representing the organization professionally and supporting outreach and referral development.
• Contributes to a program experience that participants want to join and a team culture that cares.

Connaissances

Relationship building

Communication

Organizational skills

Independent & collaborative

CRM familiarity

Formation

Bachelor's degree

Outils

Microsoft Office

CRM enrollment systems

Description du poste

Habitat Health is seeking an Enrollment Specialist to manage end-to-end enrollment journeys for prospective participants, partnering with Outreach, Enrollment RN, and IDT to guide families through the process and ensure a smooth, compliant experience. You will conduct enrollment visits, build trusted relationships, review applications, coordinate documentation, and monitor progress to remove barriers.

A Bachelor’s degree and healthcare-related experience are preferred; travel within the service