Enrollment & Member Experience Director

Alpha School; Costa Mesa (CA); On-site; USD 149,000 - 201,000; Full time

Job summary

Alpha School is hiring for a Director of Member Relations to own the enrollment journey at a single campus, from first inquiry through commitment decisions. You will manage 20+ active families, conduct tours and shadow days, and deliver clear admit or decline communications in person.

The role requires 3+ years in client-facing work with high-value buyers, strong CRM and AI-enabled workflow experience, and a track record of managing multiple relationships and enrollment targets.

Qualifications

• 3+ years in a client-facing role with an individual/family as buyer at $25,000+ per client.
• Owned a client admissions journey from first inquiry through commitment.
• Managed 7+ client relationships in a CRM, database, or tracking system.
• Told a prospective client not to buy/enroll/join because it wasn’t the right fit.
• Used AI tools in a client-facing workflow.
• Communicates concisely and professionally with executives, high-net-worth individuals, or other demanding clients.
• Led polished in-person tours, presentations, meetings, or hosted experiences for affluent families or seniors.
• Built a multi-touch relationship over 30+ days and stayed engaged with families not ready to enroll.
• Owned an enrollment, membership, client-count or revenue target for at least 12 months.
• Built a demand channel that brought in paying clients or enrolled families, and owned a referral relationship.
• Willing to live in or move within 60 days to one of the specified market campuses.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Own the enrollment journey for the campus from inquiry to onboarding.
• Carry 20+ active families at once, reply to inquiries promptly and review applications daily.
• Lead campus tours, open houses, info sessions, and shadow days for families.
• Form and deliver admit or decline recommendations to families.
• Keep HubSpot and SIS current after every interaction and report pipeline health weekly.

Skills

Client-facing

CRM management

Consultative sales

AI tools (ChatGPT/Claude)

In-person tours

High-net-worth communication

Enrollment ownership

Multitask (30+ days)

On-site work

US work authorization

Tools

HubSpot

SIS

CRM systems

Job description

Alpha School is hiring for a Director of Member Relations to own the enrollment journey at a single campus, from first inquiry through commitment decisions. You will manage 20+ active families, conduct tours and shadow days, and deliver clear admit or decline communications in person.

The role requires 3+ years in client-facing work with high-value buyers, strong CRM and AI-enabled workflow experience, and a track record of managing multiple relationships and enrollment targets.