Slate CRM Operations Lead — Enrollment Excellence

Our Lady of the Lake University; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Our Lady of the Lake University seeks an Assistant Director of Enrollment CRM Operations to support Slate CRM and undergraduate, graduate, and online admissions. You will build and maintain communication plans, queries, and workflows, ensure data accuracy, and oversee smooth application progress from submission to decision.

The ideal candidate has hands-on Slate experience, strong problem-solving skills, and the ability to manage multiple tasks while upholding FERPA policies.

Qualifications

• Bachelor's degree required.
• 2–3 years of experience in admissions operations, CRM administration, or a related data or systems role, preferably in higher education.
• Minimum 1 year of hands-on Slate experience.
• Experience supervising staff or student workers preferred.
• Availability for occasional evening and weekend work during peak enrollment periods is expected.

Responsibilities

• Build and maintain queries, rules, workflows, forms, portals, reader, and events in Slate.
• Build, test, and launch email, SMS, and print communication plans in partnership with admissions teams, honoring consent and opt-out preferences.
• Lead annual cycle preparation, including reviewing application periods and rounds, populations, rules, forms, communications, reader, and portals ahead of each new cycle.
• Troubleshoot system issues and respond to user requests.
• Manage day-to-day application processing and document management, ensuring records are accurate and move through review on time.
• Coordinate admission decision, scholarship, and financial aid notification releases through Slate, portals, and print.
• Run regular data audits, resolve duplicates and errors, and support data feeds between Slate and the student information system.
• Recommend and implement improvements that reduce manual work and errors.
• Protect enrollment data in compliance with FERPA and institutional policy.
• Help admissions teams build and run Slate queries and reports for their day-to-day work.
• Train and support Slate users across the division.
• Create and maintain standard operating procedures and documentation for Slate processes and business practices.
• Hire, train, and supervise the Enrollment Operations Specialist and student workers.
• Stay current on Slate releases, new functionality, and best practices through webinars, user groups, and the Slate community.
• Continue developing advanced Slate skills, including configurable joins and more complex configuration, in partnership with the Director.

Skills

Slate administration

SQL knowledge

FERPA familiarity

Attention to detail

Admissions operations

Education

Bachelor's degree

Tools

Slate CRM

Job description

Our Lady of the Lake University seeks an Assistant Director of Enrollment CRM Operations to support Slate CRM and undergraduate, graduate, and online admissions. You will build and maintain communication plans, queries, and workflows, ensure data accuracy, and oversee smooth application progress from submission to decision.

The ideal candidate has hands-on Slate experience, strong problem-solving skills, and the ability to manage multiple tasks while upholding FERPA policies.