Enrollment Advisor: Help Students Launch Careers

Centura College; Norfolk (VA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Life insurance options

Paid parental leave

Paid time off (PTO)

Employee Assistance Program (EAP)

Job summary

Centura College in Norfolk, VA is seeking an Admissions Representative to connect with prospective students, explain programs, and guide them through the enrollment process.

You will manage high-volume calls, emails, and in-person meetings, document interactions in the CRM, meet performance goals, and collaborate with campus teams; rotating Saturdays are required. This full-time role offers competitive benefits and growth opportunities.

Qualifications

• High school diploma or GED required; associate degree or higher preferred.
• Experience in sales, admissions, customer service, or related field with success meeting performance goals.
• One or more years of admissions experience in a postsecondary educational environment preferred.
• Strong verbal and written communication, relationship-building, and interpersonal skills.
• Ability to manage a high volume of outreach activity while maintaining attention to detail.
• Proficiency in Microsoft Office and ability to learn CRM and student information systems.

Responsibilities

• Engage with prospective students through high-volume inbound and outbound calls, emails, and in-person or virtual meetings.
• Conduct admissions interviews to understand students' career goals, interests, and educational needs.
• Guide prospective students through the admissions and enrollment process, including applications, required documentation, and next steps.
• Achieve established performance goals related to outreach activity, appointment setting, conversion rates, and student enrollment.
• Maintain consistent follow-up with prospective students to answer questions, address concerns, and support enrollment decisions.
• Accurately document student interactions, application progress, and enrollment activity in the CRM or student management system.
• Collaborate with campus leadership and other departments to provide a positive prospective student experience.
• Represent Centura College professionally at campus events, open houses, and community outreach activities.

Skills

Results-driven

Strong communicator

Self-motivated

Student-focused

Organized and adaptable

Team-oriented

Education

High school diploma or GED

Associate degree or higher preferred

Tools

MS Office

CRM systems

Job description

Centura College in Norfolk, VA is seeking an Admissions Representative to connect with prospective students, explain programs, and guide them through the enrollment process.

You will manage high-volume calls, emails, and in-person meetings, document interactions in the CRM, meet performance goals, and collaborate with campus teams; rotating Saturdays are required. This full-time role offers competitive benefits and growth opportunities.