Engineering Manager, Cloud & Managed Services

CDW group; United States; Remote; USD 117,000 - 177,000; Full time

Job summary

CDW is seeking a Manager – Engineering, Managed Services to lead a cloud-focused engineering team delivering platform-agnostic managed services. You will drive service delivery, resource planning, and continuous improvement across cloud, automation, observability, and security offerings.

Responsibilities include ensuring contractual commitments and SLAs are met for government environments, guiding on-call processes, and aligning work with governance practices while developing team capabilities.

Qualifications

• Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience with 1 year of managerial experience.

Responsibilities

• Lead a Managed Services Engineering team delivering cloud, automation, observability, security, infrastructure, and managed operations services in line with strategy and contracts.
• Own end-to-end service delivery and performance for government customer environments, ensuring compliance with SLAs, SLOs, and governance.

Skills

Leadership

Cloud operations

ITIL process

Communication

Contract governance

Education

Bachelor's degree

Job description

CDW is seeking a Manager – Engineering, Managed Services to lead a cloud-focused engineering team delivering platform-agnostic managed services. You will drive service delivery, resource planning, and continuous improvement across cloud, automation, observability, and security offerings.

Responsibilities include ensuring contractual commitments and SLAs are met for government environments, guiding on-call processes, and aligning work with governance practices while developing team capabilities.