Manager – Engineering, Managed Services

CDW; Illinois; On-site; USD 117,000 - 177,000; Full time

Job summary

CDW is seeking a Manager – Engineering, Managed Services to lead a cloud-focused, platform-agnostic engineering team dedicated to operational excellence, customer satisfaction, and financial performance.

The role includes owning end-to-end service delivery for government environments, guiding automation and observability initiatives, and aligning with service strategy and contracts. A strong manager who can drive improvements is essential.

Qualifications

• Bachelor’s degree required; 7 years experience with 1 year managerial experience or 11 years with 1 year managerial experience.
• Experience in consulting, managed services, cloud operations, or engineering leadership is a plus.
• Familiarity with ITIL-based processes and service delivery frameworks is a plus.
• Ability to lead teams, prioritize work, and drive measurable results.

Responsibilities

• Lead a Managed Services Engineering team delivering cloud, automation, observability, security, infrastructure, and managed operations services.
• Own end-to-end service delivery and performance for government environments, ensuring SLAs, SLOs, and governance.
• Execute service management practices, runbooks, and continuous improvement initiatives.
• Allocate resources, manage on-call coverage, and drive automation for scalability.
• Identify opportunities to automate processes and improve service reliability.
• Support, maintain, modernize, secure, and optimize assigned cloud and hybrid services.

Education

Bachelor’s degree

Job description

Job Summary

The Manager – Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings.

Job Summary

The Manager – Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings.

What You Will Do

• Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work.
• Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements.
• Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes.
• Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance.
• Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services.
• Establish effective on-call and escalation practices to ensure appropriate coverage, timely response, and operational continuity for critical government services.
• Identify opportunities to automate operational processes, reduce manual effort, improve service reliability, and increase scalability across the managed services portfolio.

What We Expect Of You

• Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
• Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus.
• Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus.
• Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus.
• Strong written and verbal communication skills, a plus.
• Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus.
• Ability to travel up to 25% as needed, a plus.

Pay range: $117,000 - $177,000 depending on experience and skill set
Annual bonus target of 20% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization

As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of