Head of Managed Services Engineering

CO1003 CDW Technologies, LLC; United States; On-site; USD 127,000 - 177,000; Full time

Job summary

CDW is seeking a Managed Services Engineering Manager to lead a dedicated engineering team and deliver defined services that meet financial, operational, and customer-satisfaction goals. You will act as the product owner for these services and ensure alignment with the broader Services strategy.

You will build relationships with product development, professional services, and sales, manage resource allocation, and drive continuous service improvement while maintaining strong partner ties with

Qualifications

• Bachelor's degree or higher and relevant experience.
• Experience leading IT services delivery or consulting.
• ITIL knowledge and mainframe environment experience (IBM CICS, DB2, MQ, IDMS).

Responsibilities

• Lead managed services engineering team to meet targets and SLAs.
• Align engineering work with overall services strategy and sales opportunities.
• Oversee change, problem, and work-order processes for service delivery.
• Collaborate with customers, vendors, and internal groups to optimize outcomes.

Skills

Team leadership

Client collaboration

Project management

Communication

Education

Bachelor's Degree

Tools

IBM z/OS

z/VM

RACF

Job description

CDW is seeking a Managed Services Engineering Manager to lead a dedicated engineering team and deliver defined services that meet financial, operational, and customer-satisfaction goals. You will act as the product owner for these services and ensure alignment with the broader Services strategy.

You will build relationships with product development, professional services, and sales, manage resource allocation, and drive continuous service improvement while maintaining strong partner ties with