Senior Manager, Managed Services Engineering

CDW group; United States; Remote; USD 127,000 - 177,000; Full time

Job summary

CDW is seeking a Managed Services Engineering Manager to lead a dedicated engineering team responsible for delivering one or more services and acting as product owner. You will align the engineering effort with the Services strategy, collaborating with product development, professional services, and sales to meet customer expectations.

You will manage resources, drive performance, and lead hiring, coaching, and on-call scheduling, while maintaining strong relationships with customers and vendor

Qualifications

• Bachelor’s Degree and 5 years of relevant experience OR 9 years of related consulting or IT services delivery experience.
• Previous consulting leadership experience required.
• Process management and improvement.
• Experience in ITIL.
• Experience managing AIX, Linux and Unix environments, including enterprise operating systems, virtualization, clustering, storage integration and related tools.
• Ability to lead teams; gain consensus.
• Ability to communicate effectively and concise both orally and written using a variety of styles and techniques appropriate to the audience.
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.

Responsibilities

• Understand customer environments and business needs.
• Meet periodically with customers through sales opportunities, quarterly reviews, and especially during support issues.
• Track, monitor and report Customer Satisfaction Performance Measures.
• Leadership and Management: Managing workload; prioritizing and assigning resources.
• Serve as a primary point of contact for collaboration of strategic and tactical plans for current and future development of technologies assigned.
• Time reporting and related analysis.
• Hiring staff.
• Building and motivating effective teams.

Skills

Leadership

Communication

Negotiation

Problem solving

Travel readiness

Education

Bachelor's degree

Tools

IBM AIX

Linux environments

Virtualization

Storage integration

Job description

CDW is seeking a Managed Services Engineering Manager to lead a dedicated engineering team responsible for delivering one or more services and acting as product owner. You will align the engineering effort with the Services strategy, collaborating with product development, professional services, and sales to meet customer expectations.

You will manage resources, drive performance, and lead hiring, coaching, and on-call scheduling, while maintaining strong relationships with customers and vendor