Engaging Teller: Customer Service & Transactions

Santander US; Framingham (MA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander US is seeking a Teller to provide exceptional customer service, process transactions, and promote banking solutions at our Framingham, MA location. The role emphasizes accuracy, risk awareness, and a friendly, solution-oriented approach.

You will handle deposits and withdrawals, manage cash carefully, and assist customers with digital self-service options. Weekend/evening availability may be required.

Qualifications

• 6+ months cash handling experience.
• 6+ months customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.

Responsibilities

• Greet customers and assist with banking needs to minimize wait times.
• Process deposits, withdrawals, and transfers accurately.
• Handle cash and maintain balanced cash drawer.
• Follow bank policies and risk procedures to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Educate customers on self-service options using digital tools.
• Assist with audits, custodianship, and other operational tasks.
• Maintain a clean, welcoming branch environment.
• Support nearby branches as needed by business demands.

Skills

Cash handling

Customer service

Attention to detail

Bilingual Spanish (nice to have)

Communication skills

Time management

Risk awareness

Education

High school diploma or equivalent

Job description

Santander US is seeking a Teller to provide exceptional customer service, process transactions, and promote banking solutions at our Framingham, MA location. The role emphasizes accuracy, risk awareness, and a friendly, solution-oriented approach.

You will handle deposits and withdrawals, manage cash carefully, and assist customers with digital self-service options. Weekend/evening availability may be required.