Part-Time Teller: Customer-Driven Banking

Banco Santander SA; Brookline, Northern (MA, KY); Hybrid; USD 30,000 - 47,000; Part time

Job summary

Santander in Brookline, MA is seeking a Part Time Teller to support customer transactions and service needs. You will handle deposits, withdrawals, and transfers while ensuring accuracy and security. This role emphasizes welcoming customers, reducing wait times, and educating on self-service tools.

The position requires a high school diploma or GED, cash handling, and customer service experience, with flexibility for weekend/evening hours. Knowledge of basic math and Microsoft Office is a plus.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• As a Teller, you engage in assisting with various financial needs and processing transactions.
• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.

Skills

Cash handling

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander in Brookline, MA is seeking a Part Time Teller to support customer transactions and service needs. You will handle deposits, withdrawals, and transfers while ensuring accuracy and security. This role emphasizes welcoming customers, reducing wait times, and educating on self-service tools.

The position requires a high school diploma or GED, cash handling, and customer service experience, with flexibility for weekend/evening hours. Knowledge of basic math and Microsoft Office is a plus.