Bank Teller: Elevate Customer Experience & Transactions

Santander US; Lawrence (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US is hiring a Teller to assist customers with banking needs, process transactions, and maintain accurate cash drawers. You will support risk management, promote self-service options, and help achieve branch goals in a fast-paced environment.

The role requires 6+ months cash handling and customer service experience, plus solid math and computer skills. Weekend/evening hours may be required at various locations within Massachusetts and beyond.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service with a focus on helping others.
• Ability to identify and elevate risk concerns.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Attention to detail and accuracy.
• Computer proficiency and basic math skills.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Provide exceptional customer service by greeting customers and addressing banking needs.
• Process deposits, withdrawals, and transfers.
• Handle cash and maintain an accurate cash drawer balance.
• Adhere to bank policies and risk management procedures to prevent fraud.
• Identify opportunities and cross-sell bank products to deepen relationships.
• Engage customers and educate them on self-service options.
• Assist with custodianship, audits and other operational tasks.
• Maintain a clean, welcoming branch environment.
• Support nearby branches as needed.

Skills

Cash handling

Customer service

Risk awareness

Policy adherence

Communication

Digital tools

Multi-tasking

Attention to detail

Computer skills

Branch hours

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US is hiring a Teller to assist customers with banking needs, process transactions, and maintain accurate cash drawers. You will support risk management, promote self-service options, and help achieve branch goals in a fast-paced environment.

The role requires 6+ months cash handling and customer service experience, plus solid math and computer skills. Weekend/evening hours may be required at various locations within Massachusetts and beyond.