Engagement Rep - Onboarding Demos & Outreach

Mitratech; San Francisco (CA); On-site; MXN 180,000 - 300,000; Full time

Job summary

Mitratech is seeking an Engagement Representative to drive awareness and onboarding demonstrations for our platform. You will work closely with Partner & Customer Success and Account Management to fill the demo pipeline and coordinate onboarding with implementation teams.

The role requires excellent communication, resilience, and comfort with high-volume outbound calling, while supporting existing customers with administration and data updates across Salesforce and other tools.

Qualifications

• Experience in customer service, telemarketing, administrative, or sales environments preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to manage high-volume phone communication.
• Proficient in Microsoft Office and CRM systems (e.g. Salesforce).
• Strong organizational and multi-tasking abilities.
• Ability to work independently and in a team.

Responsibilities

• Be the onboarding point of contact, coordinating with teams for setup.
• Speak to or demonstrate product use cases at a high level.
• Make calls to employer groups to schedule demonstrations.
• Maintain onboarding demo pipeline by contacting new clients.
• Assist with portal setup and partner portal edits.
• Support bulk user and client uploads.
• Document information in Salesforce and internal tools.
• Provide monthly updates on goals and KPIs.
• Perform other duties as assigned.

Skills

Customer service

Telemarketing

Administrative

Sales

Communication skills

Education

Associate degree

Tools

Salesforce

Microsoft Office

Job description

Mitratech is seeking an Engagement Representative to drive awareness and onboarding demonstrations for our platform. You will work closely with Partner & Customer Success and Account Management to fill the demo pipeline and coordinate onboarding with implementation teams.

The role requires excellent communication, resilience, and comfort with high-volume outbound calling, while supporting existing customers with administration and data updates across Salesforce and other tools.