Engagement Manager - ServiceNow

Volto Consulting; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Volto Consulting seeks an Engagement Manager to build client relationships, oversee project delivery, and ensure client satisfaction by aligning needs with company capabilities. You will manage scope, finances, and coordinate internal teams for successful, long-term partnerships.

Key responsibilities include planning, stakeholder management, and driving new business opportunities through RFIs/RFPs, with a strong emphasis on English communication and cross-functional collaboration.

Qualifications

• 12-15 years of IT experience, with 5+ years in client-facing roles in Service Delivery, Client Management or Program Management.
• Experience in Banking, Financial Services and Insurance (BFSI).
• Strong background in Public Cloud (Azure, GCP), Insurance solutions, IT Network operations and security.
• Experience managing onsite/offshore delivery and distributed teams.
• Excellent English (spoken and written).
• Collaboration with COE groups and Practice Teams to meet client requirements.

Responsibilities

• Client Relationship Management: serve as primary contact, build trust, understand client goals.
• Project Oversight: orchestrate plans, manage timelines, resources, deliverables.
• Financial & Contract Management: oversee project finances and ensure terms are met.
• Problem Resolution: address client issues promptly and effectively.
• Internal Coordination: liaise with sales, marketing, and technical teams to deliver solutions.
• Drive Opportunities: push RFIs/RFPs and proactive proposals.

Skills

Client relationship management

Project oversight

Financial & contract management

Problem resolution

Internal coordination

RFI/RFPs

Public Cloud (Azure, GCP)

Insurance solutions

Stakeholder alignment

English communication

Education

Bachelor's degree in CS/IT

ITIL Foundation / Intermediate

Project Management Professional (PMP)

Job description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management:Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight:Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management:Oversee project finances and ensure terms are met.
• Problem Resolution:Address client issues, complaints, and conflicts promptly.
• Internal Coordination:Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development:Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building:Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment:Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications Preferred

• Bachelor s degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)