Sr. Engagement Manager

Ztek Consulting, Inc.; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Ztek Consulting, Inc. is seeking an Engagement Manager to lead client relationships, oversee delivery, and bridge client needs with company capabilities.

You will act as the primary contact, manage scope/finances, resolve issues, and coordinate internal teams for long-term partnerships. The role emphasizes exceptional English communication, stakeholder management, and collaboration with COE groups to drive service excellence and new opportunities in Banking, Financial Services, and Insurance

Qualifications

• 12–15 years IT experience with 5+ years in client-facing services.
• Experience in Banking, Financial Services and Insurance industries.
• Strong cloud, network operations and security background.
• Experience managing onsite-offshore delivery and distributed teams.
• Excellent English communication (spoken and written).
• Collaboration with COE groups and practice teams to meet client needs.
• Steering Committee and Operations presentations experience.
• Bachelor’s degree in CS/IT or related field; CIS is a plus.

Responsibilities

• Client Relationship Management: be primary contact, build trust and understand client goals.
• Project Oversight: plan, track timelines, resources, and deliverables.
• Financial & Contract Management: monitor project finances and ensure terms are met.
• Problem Resolution: address client issues, complaints, and conflicts promptly.
• Internal Coordination: liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: lead RFIs/RFPs and pursue new business opportunities.

Skills

Client management

Project oversight

Business development

Program management

Stakeholder management

Public cloud (Azure, GCP)

IT security

Onsite-offshore delivery

Distributed teams

English communication

COE collaboration

Education

Bachelor’s degree in computer science or IT

Tools

ServiceNow

Job description

• Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships.
• Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus.
• The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests.

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services, and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite–offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations
• Bachelor’s degree in computer science, Information Technology, or a related field.
• ServiceNow Certified Implementation Specialist (CIS) for any module is good to have