ServiceNow Engagement Manager

Alldus; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Alldus is seeking an experienced ServiceNow Engagement Manager to lead and manage ServiceNow engagements, collaborating with customers, delivery teams and technical stakeholders to ensure successful project outcomes.

You will act as the main liaison between the customer and ServiceNow delivery teams, owning timelines and deliverables while guiding workshops and status updates to drive value and satisfaction.

Qualifications

• Must have strong experience managing ServiceNow engagements or programmes.
• Proven track record working with enterprise customers.
• Excellent stakeholder and communication skills.
• Strong project/programme or engagement management experience.

Responsibilities

• Lead ServiceNow customer engagements from initiation through delivery.
• Act as the key link between the customer and ServiceNow delivery teams.
• Own project timelines, deliverables, risks and dependencies.
• Run customer meetings, workshops and status updates.
• Translate customer requirements into clear delivery plans.
• Identify and manage risks, issues and escalations.
• Ensure high levels of customer satisfaction.
• Support ServiceNow implementations and transformations.
• Work with ITSM, CSM, ITOM, HRSD and other modules.

Skills

ServiceNow engagements

Stakeholder management

Delivery leadership

Communication skills

Program management

Multi-priority handling

Tools

ServiceNow

Job description

We are looking for an experienced ServiceNow Engagement Manager to lead and manage ServiceNow engagements, working closely with customers, delivery teams and technical stakeholders to ensure successful project outcomes.

The Role

You will be responsible for managing the overall customer engagement, ensuring projects are delivered on time, within scope and to a high standard. You will act as the key link between the customer and ServiceNow delivery teams.

Key Responsibilities

• Lead ServiceNow customer engagements from initiation through delivery
• Manage customer relationships and senior stakeholders
• Coordinate ServiceNow architects, developers, consultants and technical teams
• Own project timelines, deliverables, risks and dependencies
• Run customer meetings, workshops and regular status updates
• Translate customer requirements into clear delivery plans
• Identify and manage risks, issues and escalations
• Ensure high levels of customer satisfaction
• Support ServiceNow implementations, enhancements and transformation programmes
• Work closely with technical teams across areas such as ITSM, CSM, ITOM, HRSD and other ServiceNow modules
• Identify opportunities for continuous improvement and additional ServiceNow capabilities

Experience Required

• Strong experience managing ServiceNow engagements or programmes
• Proven experience working with enterprise customers
• Strong understanding of the ServiceNow platform and its capabilities
• Experience managing technical delivery teams
• Excellent stakeholder and communication skills
• Strong project, programme or engagement management experience
• Ability to manage multiple priorities in a fast-paced environment
• ServiceNow implementation experience is highly desirable
• ServiceNow certifications
• Experience with ServiceNow AI / GenAI / AI Agents
• Experience working with enterprise or federal customers
• Previous consulting or professional services experience