Sr. Engagement Manager - ServiceNow

Volto Consulting; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Volto Consulting is seeking a Sr. Engagement Manager to lead client relationships and oversee end-to-end project delivery. You will bridge client needs with the company’s capabilities, act as the primary contact, and coordinate internal teams for long-term partnerships.

The role emphasizes strategic planning, stakeholder management, and effective communication in English, with a mix of client-facing and internal engagement focus across Banking/FSI domains.

Qualifications

• 12-15 years of IT experience with at least 5+ years in client-facing roles
• Experience in Banking, Financial Services and Insurance industries
• Strong background in Cloud, IT ops and security
• Experience managing distributed teams and offshore delivery

Responsibilities

• Client Relationship Management: be the primary point of contact and build trust
• Oversee project plans, timelines, resources, and deliverables
• Manage project finances and contract terms
• Address client issues and conflicts promptly
• Coordinate with sales, marketing and technical teams to deliver solutions
• Drive RFI/RFPs and new business opportunities

Skills

Client facing experience

Project oversight

Business development

Program management

Public Cloud (Azure, GCP)

IT network operations & security

Stakeholder management

English communication

Education

Bachelor's degree in Computer Science / IT

ITIL Foundation

PMP

ServiceNow CSA

CIS (ServiceNow)

Tools

Azure

Google Cloud Platform

ServiceNow

Job description

Job Overview

Experience: 12 15 years Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Job Title

Sr. Engagement Manager

Job Location

Remote

Job Type

Full-Time

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with the client various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications Preferred

• Bachelor s degree in computer science, Information Technology, or a related field.
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)
• ServiceNow Certified Implementation Specialist (CIS) for any module is good to have