ServiceNow Engagement Manager (with ServiceNow Certification )

K&K Global Talent Solutions INC.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

K&K Global Talent Solutions INC. is seeking a seasoned Engagement Manager for a remote, full-time role with our USA client. The position focuses on building strong client relationships, overseeing project delivery, managing scope and finances, and ensuring satisfaction across stakeholders.

The candidate will coordinate across sales, marketing, and technical teams, drive RFI/RFP processes, and ensure long-term partnerships. A ServiceNow certification and deep IT/Banking experience are required.

Qualifications

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Exposure on ServiceNow.
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite–offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with client various COE Groups and Practice Teams to meet client requirements

Responsibilities

• Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships.
• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.
• Core responsibilities (Customer-Focused): Client Relationship Management, Project Oversight, Financial & Contract Management, Problem Resolution, Internal Coordination, Driving Opportunities

Skills

Client facing

Stakeholder management

Communication

Project oversight

Business development

Public Cloud

ServiceNow

Banking / FS / Insurance domain

Onsite-offshore delivery

IT security

Education

Bachelor's degree in Computer Science, Information Technology, or related field

ServiceNow certification

Tools

ServiceNow

Job description

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

Job Title: ServiceNow Engagement Manager (with ServiceNow Certification)

Location: 100% Remote

Position Type: Full time/Permanent role

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.

Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.

Financial & Contract Management: Oversee project finances and ensure terms are met.

Problem Resolution: Address client issues, complaints, and conflicts promptly.

Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.

Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.

Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.

Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.

Experience in Banking, Financial Services and Insurance services industry

Must Have ServiceNow certification.

Exposure on ServiceNow.

Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.

Experience handling onsite–offshore delivery models and managing distributed teams.

Excellent interpersonal and communication skills in English (spoken and written).

Collaborating with client various COE Groups and Practice Teams to meet client requirements

Presenting Steering Committee, Operations

Bachelor’s degree in computer science, Information Technology, or a related field.