Engagement Manager

Centraprise, Corp.; United States; Sur place; USD 120 000 - 165 000; Plein temps

Résumé du poste

Centraprise is seeking an Engagement Manager to nurture client relationships, oversee delivery, and ensure satisfaction by aligning client goals with our capabilities. You will act as the primary contact, coordinating internal teams to deliver solutions and manage scope and finances for long-term partnerships.

This role involves driving new business opportunities through RFI/RFP processes, strong stakeholder management, and maintaining excellent English communication with clients and team

Qualifications

• At least 5+ years in a client-facing role in service delivery, client management, or program management.
• Experience in Banking, Financial Services, and Insurance industries.
• Strong background in Public Cloud (Azure, GCP), IT network operations, and security.
• Experience with onsite-offshore delivery models and distributed teams.
• Excellent interpersonal and written/spoken English communication skills.
• Experience presenting to Steering Committees and Operations.

Responsabilités

• Serve as primary client contact and build trust to understand goals.
• Orchestrate project plans, timelines, resources, and deliverables.
• Oversee project finances and ensure contractual terms are met.
• Address client issues, complaints, and conflicts promptly.
• Coordinate with sales, marketing, and technical teams to deliver solutions.
• Drive new business opportunities through RFI/RFP processes.
• Develop initiatives to boost morale and productivity.
• Foster a positive, inclusive culture and align engagement with company goals.

Connaissances

Client relationship management

Project oversight

Financial & contract management

Issue resolution

Internal coordination

RFI/RFP management

Stakeholder management

Excellent English communication

Formation

Bachelor's degree in computer science or IT or related field

ITIL Foundation / Intermediate

PMP Certification

CSA Certification

Description du poste

• Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.


• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.


• Financial & Contract Management: Oversee project finances and ensure terms are met.


• Problem Resolution: Address client issues, complaints, and conflicts promptly.


• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.


• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.


• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.


• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

• At least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.


• Experience in Banking, Financial Services and Insurance services industry


• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.


• Experience handling onsite-offshore delivery models and managing distributed teams.


• Excellent interpersonal and communication skills in English (spoken and written).


• Presenting Steering Committee, Operations


• Bachelor's degree in computer science, Information Technology, or a related field.


• ITIL Foundation / Intermediate


• Project Management Professional (PMP)


• CSA, PMP is mandatory

\"Centraprise is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply\"