Engagement Delivery Director - AI-Driven Programs

Salesforce, Inc.; Boston (MA); Hybrid; USD 143,000 - 262,000; Full time

Job summary

Salesforce, Inc. is seeking an Engagement Delivery Director (HLS) to lead complex Professional Services engagements, overseeing delivery and governance to achieve value realization for customers.

You will shape strategy, manage budgets, and drive outcomes with a customer-first mindset. You will partner with executive stakeholders to develop KPIs, accelerate adoption of Salesforce technologies, and drive efficiencies across multi-cloud platforms, leveraging AI in every phase of project execution.

Qualifications

• 10+ years of project management experience leading multiple workstreams or large programs.
• Strong interpersonal and written/verbal communication skills.
• Experience delivering Salesforce-based programs and driving value.

Responsibilities

• Partner with executive decision-makers to deliver business value for customers.
• Lead delivery governance and how it aligns with customer strategy and KPIs.
• Drive engagement strategies leveraging AI and multi-cloud platforms.
• Coach and lead PM teams across the service delivery lifecycle.
• Identify risks, dependencies, and budget considerations and take action.
• Foster trusted advisor relationships with customers and internal stakeholders.

Skills

Project management

Stakeholder management

Leadership

Communication

Salesforce platform

Multi-cloud strategy

Job description

Salesforce, Inc. is seeking an Engagement Delivery Director (HLS) to lead complex Professional Services engagements, overseeing delivery and governance to achieve value realization for customers.

You will shape strategy, manage budgets, and drive outcomes with a customer-first mindset. You will partner with executive stakeholders to develop KPIs, accelerate adoption of Salesforce technologies, and drive efficiencies across multi-cloud platforms, leveraging AI in every phase of project execution.