Engagement Delivery Director: AI-Driven Programs Lead

Salesforce; Chicago (IL); Presencial; USD 164 000 - 262 000; Tempo integral

Resumo da oferta

Salesforce seeks an Engagement Delivery Director (HLS) to lead our most complex Professional Services engagements through value realization for customers. You will partner with executives to define KPIs, drive adoption of Salesforce technologies, and ensure outcomes are achieved with strategic governance.

You will manage cross-functional teams, forecast resources and budgets, and influence senior stakeholders to deliver rapid value while maintaining Salesforce standards and client trust.

Qualificações

• 10+ years of project management experience leading enterprise programs.
• 5+ years using/implementing the Salesforce platform.
• Outstanding interpersonal and communications skills.
• Track record of delivering large, measurable program outcomes.
• Knowledge of SDLC, governance and operational readiness concepts.
• Ability to drive accountability across complex cross-functional teams.

Responsabilidades

• Lead complex Professional Services engagements to value realization.
• Manage project execution and governance for outcomes.
• Develop KPIs with executive stakeholders to measure value.
• Be the voice of the customer to shape strategy and adoption.
• Drive delivery efficiency and AI-enabled innovation across projects.
• Collaborate with Sales, Success and Sponsors for alignment.
• Oversee program planning, staffing, budgets, and revenue management.
• Mitigate risk and maintain momentum across multiple workstreams.

Conhecimentos

Project management

Salesforce platform

Interpersonal skills

Large-scale programs

Formação académica

Bachelor's degree or higher

Ferramentas

Salesforce

PMP Certification

SAFe Certification

Descrição da oferta de emprego

Salesforce seeks an Engagement Delivery Director (HLS) to lead our most complex Professional Services engagements through value realization for customers. You will partner with executives to define KPIs, drive adoption of Salesforce technologies, and ensure outcomes are achieved with strategic governance.

You will manage cross-functional teams, forecast resources and budgets, and influence senior stakeholders to deliver rapid value while maintaining Salesforce standards and client trust.