Engagement Delivery Director, HLS AI-Driven Program Leader

Salesforce, Inc.; Illinois; On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce, Inc. seeks an Engagement Delivery Director (HLS) to lead our most complex Professional Services engagements, guiding strategy, governance, and value realization for customers.

You will partner with executive sponsors and cross‑functional teams to win alignment as One Salesforce, drive multi‑cloud delivery, manage budgets and risk, and accelerate customer time to value using AI‑enabled approaches.

Qualifications

• 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale programs.
• 5+ years using/implementing the Salesforce platform.
• Outstanding interpersonal and communication skills (verbal and written).
• Proven track record delivering measurable business outcomes.
• Knowledge of governance, risk, and stakeholder management.

Responsibilities

• Partner with executive decision-makers to deliver business value.
• Align with internal teams to act as One Salesforce for customer success.
• Lead engagement strategy leveraging multi-cloud capabilities.
• Drive innovation and efficiency gains, including AI in project execution.
• Manage planning, staffing, budgeting, and forecasting for programs.
• Coach and develop PMs and teams; address interdependencies and risks.

Skills

Project management

Large programs

Salesforce familiarity

Stakeholder engagement

Interpersonal skills

Governance

Budgeting

Risk management

Strategic thinking

Education

Undergraduate degree

MBA

PMP/SAFe certifications beneficial

Tools

Salesforce

Job description

Salesforce, Inc. seeks an Engagement Delivery Director (HLS) to lead our most complex Professional Services engagements, guiding strategy, governance, and value realization for customers.

You will partner with executive sponsors and cross‑functional teams to win alignment as One Salesforce, drive multi‑cloud delivery, manage budgets and risk, and accelerate customer time to value using AI‑enabled approaches.