Energy Efficiency Outreach Lead — Remote & Field-Based Partnerships

ICF; United States; Hybrid; USD 60,000 - 65,000; Full time

Job summary

ICF is seeking an Account Specialist – Energy Efficiency Outreach Coordinator in Albuquerque, NM (Remote + Field-Based) to boost awareness and participation in the Home Energy Checkup Program. You will build community partnerships, coordinate outreach events, and support marketing initiatives while traveling locally 25%–40% of the time.

The role emphasizes relationship building, lead generation, and customer engagement, with occasional home energy assessments and strong CRM usage.

Qualifications

• Bachelor’s degree in a related discipline (e.g., Energy, Sustainability, Business, Community Development, Environmental Science)
• 1+ years of experience in community outreach, account management, customer success, energy efficiency, utilities, or a related field
• Strong organizational skills with exceptional attention to detail
• Proficiency with Microsoft Office Suite, CRM systems, databases, and digital collaboration tools
• Ability to work independently and effectively in a field-based environment
• Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check

Responsibilities

• Develop and maintain relationships with community-based organizations, local governments, nonprofits, trade allies, and other strategic partners
• Serve as a program ambassador, promoting the PNM Home Energy Checkup Program through outreach events, presentations, workshops, and community meetings
• Attend and coordinate 1-5 in-person outreach events, resource fairs, community gatherings, and partner engagements per week
• Identify new outreach opportunities and partnership strategies to increase program participation
• Coordinate with internal marketing teams to support outreach campaigns, promotional materials, digital communications, and customer engagement activities
• Track outreach activities, leads, event outcomes, and partner engagement metrics
• Manage contractor relationships that support program delivery, ensuring effective communication, performance tracking, and issue resolution
• Provide program education and guidance to customers, partners, and stakeholders
• Conduct occasional home energy assessments, energy education visits, or program eligibility reviews as needed
• Support customer follow-up efforts to encourage participation and completion of recommended energy‑saving actions
• Facilitate communication across outreach, marketing, operations, and contractor teams to ensure alignment on program goals and initiatives
• Maintain accurate records, reports, and documentation using program databases and CRM systems
• Gather customer and community feedback to help improve program design, outreach strategies, and participant experience

Skills

Organizational skills

CRM systems

Microsoft Office

Digital collaboration tools

Independent field work

Driving

Education

Bachelor’s degree in related discipline

Tools

CRM systems

Microsoft Office Suite

Job description

ICF is seeking an Account Specialist – Energy Efficiency Outreach Coordinator in Albuquerque, NM (Remote + Field-Based) to boost awareness and participation in the Home Energy Checkup Program. You will build community partnerships, coordinate outreach events, and support marketing initiatives while traveling locally 25%–40% of the time.

The role emphasizes relationship building, lead generation, and customer engagement, with occasional home energy assessments and strong CRM usage.