Energy Efficiency Outreach Coordinator

ICF; United States; Hybrid; USD 60,000 - 65,000; Full time

Job summary

ICF is seeking an Account Specialist – Energy Efficiency Outreach Coordinator in Albuquerque, NM (Remote + Field-Based) to boost awareness and participation in the Home Energy Checkup Program. You will build community partnerships, coordinate outreach events, and support marketing initiatives while traveling locally 25%–40% of the time.

The role emphasizes relationship building, lead generation, and customer engagement, with occasional home energy assessments and strong CRM usage.

Qualifications

• Bachelor’s degree in a related discipline (e.g., Energy, Sustainability, Business, Community Development, Environmental Science)
• 1+ years of experience in community outreach, account management, customer success, energy efficiency, utilities, or a related field
• Strong organizational skills with exceptional attention to detail
• Proficiency with Microsoft Office Suite, CRM systems, databases, and digital collaboration tools
• Ability to work independently and effectively in a field-based environment
• Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check

Responsibilities

• Develop and maintain relationships with community-based organizations, local governments, nonprofits, trade allies, and other strategic partners
• Serve as a program ambassador, promoting the PNM Home Energy Checkup Program through outreach events, presentations, workshops, and community meetings
• Attend and coordinate 1-5 in-person outreach events, resource fairs, community gatherings, and partner engagements per week
• Identify new outreach opportunities and partnership strategies to increase program participation
• Coordinate with internal marketing teams to support outreach campaigns, promotional materials, digital communications, and customer engagement activities
• Track outreach activities, leads, event outcomes, and partner engagement metrics
• Manage contractor relationships that support program delivery, ensuring effective communication, performance tracking, and issue resolution
• Provide program education and guidance to customers, partners, and stakeholders
• Conduct occasional home energy assessments, energy education visits, or program eligibility reviews as needed
• Support customer follow-up efforts to encourage participation and completion of recommended energy‑saving actions
• Facilitate communication across outreach, marketing, operations, and contractor teams to ensure alignment on program goals and initiatives
• Maintain accurate records, reports, and documentation using program databases and CRM systems
• Gather customer and community feedback to help improve program design, outreach strategies, and participant experience

Skills

Organizational skills

CRM systems

Microsoft Office

Digital collaboration tools

Independent field work

Driving

Education

Bachelor’s degree in related discipline

Tools

CRM systems

Microsoft Office Suite

Job description

Description

Account Specialist – Energy Efficiency Outreach Coordinator

Location: Albuquerque, NM (Remote + Field-Based. Local Travel will be required)

Are you ready to make a difference?

The Energy Efficiency Outreach Coordinator plays a critical role in increasing awareness, participation, and customer engagement for the PNM Home Energy Checkup Program. This role serves as the connection between the program, community organizations, contractors, and residential customers throughout New Mexico.

The Outreach Coordinator will lead community engagement efforts, build and maintain relationships with local partners, support program marketing initiatives, coordinate outreach campaigns, and represent the program at public events. While the role may conduct occasional home energy assessments and educational site visits, the primary focus is driving program awareness, lead generation, and customer participation through strategic outreach and partnership development.

This position requires a highly organized, self-motivated professional who is comfortable working independently in the field, managing multiple initiatives simultaneously, collaborating with cross-functional teams, and building trusted relationships across diverse communities.

Key Responsibilities

• Develop and maintain relationships with community-based organizations, local governments, nonprofits, trade allies, and other strategic partners.
• Serve as a program ambassador, promoting the PNM Home Energy Checkup Program through outreach events, presentations, workshops, and community meetings.
• Attend and coordinate 1-5 in-person outreach events, resource fairs, community gatherings, and partner engagements per week.
• Identify new outreach opportunities and partnership strategies to increase program participation.
• Coordinate with internal marketing teams to support outreach campaigns, promotional materials, digital communications, and customer engagement activities.
• Track outreach activities, leads, event outcomes, and partner engagement metrics.
• Manage contractor relationships that support program delivery, ensuring effective communication, performance tracking, and issue resolution.
• Provide program education and guidance to customers, partners, and stakeholders.
• Conduct occasional home energy assessments, energy education visits, or program eligibility reviews as needed.
• Support customer follow-up efforts to encourage participation and completion of recommended energy‑saving actions.
• Facilitate communication across outreach, marketing, operations, and contractor teams to ensure alignment on program goals and initiatives.
• Maintain accurate records, reports, and documentation using program databases and CRM systems.
• Gather customer and community feedback to help improve program design, outreach strategies, and participant experience.

What You Will Be Doing:

• Participant enrollment and onboarding
• Project planning, scheduling, and execution
• Contractor oversight and quality assurance
• Stakeholder communication and coordination
• Project closeout and documentation
• Program documentation and process mapping
• Must have a reliable vehicle for local travel. Requirements are between 25% to 40% of the time. (reimbursement for mileage provided)

What we need you to have (minimum qualifications):

• Bachelor’s degree in a related discipline (e.g., Energy, Sustainability, Business, Community Development, Environmental Science) (One year of professional experience may be substituted for one year of education)
• 1+ years of experience in community outreach, account management, customer success, energy efficiency, utilities, or a related field
• Strong organizational skills with exceptional attention to detail
• Proficiency with Microsoft Office Suite, CRM systems, databases, and digital collaboration tools
• Ability to work independently and effectively in a field-based environment
• Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check

What we would like you to have (preferred):

• Bilingual English/Spanish proficiency.
• Experience working with New Mexico communities, local governments, tribal communities, nonprofits, or community-based organizations.
• Experience supporting utility, energy efficiency, electrification, sustainability, or public‑benefit programs.
• Knowledge of residential energy efficiency technologies and energy-saving practices.
• Experience coordinating contractors, vendors, or implementation partners.
• Familiarity with CRM platforms, marketing automation systems, or data tracking tools.
• BPI Certificate of Knowledge, BPI Building Analyst, LEED Green Associate, CEM, or similar industry certification.

Expected Outcomes In Role

• Growth in customer leads, enrollments, and completed Home Energy Checkups.
• Strong partnerships with community organizations, local agencies, and key stakeholders.
• Effective coordination and accountability among program contractors and implementation partners.
• Successful execution of community engagement events and outreach campaigns.
• Consistent and accurate tracking of outreach activities, leads, and performance metrics.
• Improved collaboration between outreach, marketing, operations, and implementation teams.
• Meaningful community insights that help inform program improvements and future outreach strategies.

#LI-CC1

#indeed

Compensation: Although the posted range below is broader, this position is anticipated to offer a base salary in the $60,000–$65,000 range.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in‑person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is : $50,364.00 - $85,618.00

New Mexico Remote Office (NM99)