Remote Energy Efficiency Outreach Manager

Energy Solutions - USA; Spokane (WA); Remote; USD 69,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee Stock Ownership Plan (ESOP)

Retirement package

Job summary

Energy Solutions in the United States is seeking an Energy Efficiency Account Manager to support market engagement and outreach activities for energy efficiency programs. This role focuses on assisting manufacturers, distributors, contractors, and market actors with participation, information, and inquiries.

The position is remote-based in the greater Spokane, WA metro area, with travel as needed to engage partners and support program delivery. Strong communication and CRM skills are essential.

Qualifications

• Must be located within the Spokane, WA area.
• High School diploma or equivalent experience.
• 2 years of professional experience in customer service, program support, outreach, sales support, or related role.
• Experience with external stakeholders (customers, contractors, vendors, or trade partners).
• Experience maintaining records and following established processes.
• Ability to execute outreach and engagement activities using established guidance.
• Understanding of customer service, relationship management, or stakeholder support principles.
• Experience using CRM systems, databases, spreadsheets, or other business systems to maintain records.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks simultaneously with attention to detail.
• Willingness to travel regionally (10–40%) and occasional travel.

Responsibilities

• Support achievement of trade ally participation, engagement, and recruitment goals through proactive outreach, relationship development, and ongoing account support
• Execute assigned outreach activities to manufacturers, distributors, contractors, and market actors to support program participation
• Build and maintain productive working relationships with trade allies, contractors, distributors, manufacturers, and market participants to support ongoing program engagement and participation
• Coordinate routine communication and follow-up activities with trade allies and internal stakeholders
• Research and document responses to trade ally inquiries and route questions to appropriate program staff when needed
• Support implementation of outreach campaigns, engagement activities, and trade ally participation initiatives
• Assist with in-market outreach activities, including local meetings, trainings, events, and relationship-building activities with trade allies and market partners
• Research participation issues, documentation discrepancies, and submission questions and elevate non-routine issues as appropriate
• Validate program documentation, participation records, and required submissions for completeness and accuracy
• Follow established procedures to support resolution of routine participation and process-related issues
• Update CRM systems, outreach records, dashboards, and participation tracking systems to maintain accurate program information
• Prepare and report basic participation metrics, outreach activities, and trade ally engagement information as assigned
• Document stakeholder interactions, participation updates, and program feedback within established systems and tools

Skills

Customer service

Outreach

Relationship management

Communication

CRM knowledge

MS Office

Multitasking

Independent work

Travel flexibility

Education

High School diploma

Bachelor’s degree in related field

Tools

Salesforce

Microsoft Dynamics

Databases

Spreadsheets

Job description

Energy Solutions in the United States is seeking an Energy Efficiency Account Manager to support market engagement and outreach activities for energy efficiency programs. This role focuses on assisting manufacturers, distributors, contractors, and market actors with participation, information, and inquiries.

The position is remote-based in the greater Spokane, WA metro area, with travel as needed to engage partners and support program delivery. Strong communication and CRM skills are essential.