Remote Energy Efficiency Outreach Specialist

ICF International; United States; Hybrid; USD 50,000 - 86,000; Full time

Job summary

ICF International is seeking an Account Specialist – Energy Efficiency Outreach Coordinator in Albuquerque, NM. This remote + field-based role will drive outreach for the PNM Home Energy Checkup Program, building partnerships with community groups and local governments while coordinating with marketing, operations, and contractors to maximize participation.

The role requires strong organizational skills, proven field experience, and a valid driver’s license.

Qualifications

• Bachelor’s degree in a related discipline (e.g., Energy, Sustainability, Business, Community Development, Environmental Science)
• 1+ years of experience in community outreach, account management, customer success, energy efficiency, utilities, or a related field
• Strong organizational skills with exceptional attention to detail
• Proficiency with Microsoft Office Suite, CRM systems, databases, and digital collaboration tools
• Ability to work independently and effectively in a field-based environment
• Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check)

Responsibilities

• Develop and maintain relationships with community-based organizations, local governments, nonprofits, trade allies, and other strategic partners
• Serve as a program ambassador, promoting the PNM Home Energy Checkup Program through outreach events, presentations, workshops, and community meetings
• Attend and coordinate 1-5 in-person outreach events, resource fairs, community gatherings, and partner engagements per week
• Identify new outreach opportunities and partnership strategies to increase program participation
• Coordinate with internal marketing teams to support outreach campaigns, promotional materials, digital communications, and customer engagement activities
• Track outreach activities, leads, event outcomes, and partner engagement metrics
• Manage contractor relationships that support program delivery, ensuring effective communication, performance tracking, and issue resolution
• Provide program education and guidance to customers, partners, and stakeholders
• Conduct occasional home energy assessments, energy education visits, or program eligibility reviews as needed
• Support customer follow-up efforts to encourage participation and completion of recommended energy-saving actions
• Facilitate communication across outreach, marketing, operations, and contractor teams to ensure alignment on program goals and initiatives
• Maintain accurate records, reports, and documentation using program databases and CRM systems
• Gather customer and community feedback to help improve program design, outreach strategies, and participant experience

Skills

Community outreach

Account management

CRM systems

Microsoft Office

Independent work

Driver's license

Organizational skills

Education

Bachelor’s degree in related discipline

Tools

CRM software

Databases

Marketing automation tools

Job description

ICF International is seeking an Account Specialist – Energy Efficiency Outreach Coordinator in Albuquerque, NM. This remote + field-based role will drive outreach for the PNM Home Energy Checkup Program, building partnerships with community groups and local governments while coordinating with marketing, operations, and contractors to maximize participation.

The role requires strong organizational skills, proven field experience, and a valid driver’s license.