Energy Customer Care Specialist — High-Volume Support

Energy North Group; Greenville (NH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee Discount on gasoline

Propane and oil discounts

Medical, Dental, Vision Insurance

401K with company match

Paid Time Off

Life Insurance

Disability insurance

Diversity and equal opportunity

Job summary

Haffner's is seeking a full-time Customer Service role to deliver exceptional support to customers via phone, email, and in-person visits in a fast-paced environment. The ideal candidate will resolve issues from start to finish, maintain records, and promote company products and services.

The position requires 3+ years in customer service, with at least 1 year in heating/energy. Shifts may include evenings and weekends, and benefits are offered.

Qualifications

• Minimum of 3 years of customer service experience, preferably in a call center environment.
• Minimum of 1 year experience in the Heating and Energy sector.

Responsibilities

• Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.
• Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish.
• Responds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information. Provides follow up when escalation or alternative solutions are required.
• Develop new business opportunities with existing customers by promoting company products and services.
• Maintains required documentation for new and existing customers.

Skills

Customer service

Call center experience

MS Excel

Outlook

PowerPoint

Word

Tools

MS Excel

Outlook

PowerPoint

Word

Job description

Haffner's is seeking a full-time Customer Service role to deliver exceptional support to customers via phone, email, and in-person visits in a fast-paced environment. The ideal candidate will resolve issues from start to finish, maintain records, and promote company products and services.

The position requires 3+ years in customer service, with at least 1 year in heating/energy. Shifts may include evenings and weekends, and benefits are offered.