Energy Customer Care Specialist

Energy North Group; Newton (NH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee Discount on gasoline

Discount on residential propane andoil

Medical, Dental, and Vision Insurance

401K Retirement Plan with CompanyMatch

Paid Time Off

Company Paid Life Insurance and Opt. 1

Short-Term and Long-Term Disability

Critical Illness and/or Accident 보험

Job summary

Haffner's in New England seeks a customer service professional to deliver outstanding support for delivery, service and technical inquiries in a high-volume environment. You will own issues end-to-end, document interactions, and promote company products and services.

Requirements include 3+ years in customer service (call center preferred), 1+ year in heating/energy, and proficiency with MS Excel/Outlook/PowerPoint/Word. Flexible shifts may apply.

Qualifications

• Minimum of 3 years of customer service experience, preferably in a call center environment.
• Minimum of 1 year experience in the Heating and Energy sector.
• Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications.

Responsibilities

• Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.
• Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish.
• Responds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information.
• Develop new business opportunities with existing customers by promoting company products and services.
• Maintains required documentation for new and existing customers.
• Input data/call documentation/notes into the company computer platform (i.e. Cargas) at the time of the interaction to keep each customer record updated.
• The ability to deal with the demand of fast paced and high-volume operation.
• Adheres to schedules and work time availability guidelines set forth by management.
• Supports Finance Department by making accounts receivable calls and processing statements.
• Performs other related duties, or duties that maximize the individual’s knowledge and contributions, at the discretion of the Customer Service Manager and Customer Service Site/Team Lead.

Skills

Customer service

Call center experience

Heating energy sector

MS Excel

Outlook

PowerPoint

Word

Web applications

Tools

Cargas

Job description

Haffner's in New England seeks a customer service professional to deliver outstanding support for delivery, service and technical inquiries in a high-volume environment. You will own issues end-to-end, document interactions, and promote company products and services.

Requirements include 3+ years in customer service (call center preferred), 1+ year in heating/energy, and proficiency with MS Excel/Outlook/PowerPoint/Word. Flexible shifts may apply.