Energy Services Customer Support Pro

Haffner's; Exeter (NH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee discount on gasoline

Employee discounts

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Life insurance

Disability insurance

Critical illness insurance

Job summary

Haffner’s is seeking a customer service professional to provide outstanding assistance to customers via phone, email, and in-person visits. You will handle delivery, service, and technical support inquiries from start to finish, using approved scripts and SOPs, with opportunities to grow existing customer relationships.

The role requires 3+ years of customer service experience (preferably in a call center) and at least 1 year in the heating/energy sector.

Qualifications

• Minimum of 3 years of customer service experience, preferably in a call center environment.
• Minimum of 1 year experience in the Heating and Energy sector.
• Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications.

Responsibilities

• Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.
• Answer initial and follow up calls from customers with delivery, service, and technical support issues, taking ownership from start to finish.
• Respond to inquiries using approved scripting and SOPs; escalate or offer alternatives as needed.
• Develop new business opportunities with existing customers by promoting company products and services.
• Maintain documentation for new and existing customers.
• Input data/notes into the company system (e.g., Cargas) to keep records updated.
• Meet the demands of a fast-paced, high-volume operation.
• Adhere to schedules and work time guidelines set by management.
• Assist Finance with accounts receivable calls and statement processing.
• Perform other duties as directed by Customer Service Manager and Team Lead.

Skills

Customer service

High-volume environment

Tools

MS Excel

Outlook

PowerPoint

Word

Web-based apps

Job description

Haffner’s is seeking a customer service professional to provide outstanding assistance to customers via phone, email, and in-person visits. You will handle delivery, service, and technical support inquiries from start to finish, using approved scripts and SOPs, with opportunities to grow existing customer relationships.

The role requires 3+ years of customer service experience (preferably in a call center) and at least 1 year in the heating/energy sector.