Heating & Energy Customer Care Specialist

Energy North Group; Goffstown (NH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Gasoline discount

Employee discounts

Health insurance

401K with company match

Paid time off

Life insurance

Disability insurance

Job summary

Haffner’s is seeking a customer service representative to deliver outstanding experiences to callers, emails, and walk-ins in New England. You will own issues from start to finish, use scripts and SOPs, and promote products/services to existing customers.

The role supports a fast-paced environment, requiring strong multitasking, teamwork, and reliability, with fulltime hours in a customer-focused setting. Training will enhance product knowledge and service excellence.

Qualifications

• Minimum of 3 years of customer service experience, preferably in a call center environment.
• Minimum of 1 year experience in the Heating and Energy sector.

Responsibilities

• Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.
• Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with ownership from start to finish.
• Research and clarify information using scripting and SOPs, with escalation when needed.
• Develop new business opportunities by promoting company products and services.
• Maintain documentation for new and existing customers.

Skills

Customer service

Call center

MS Excel

Tools

Outlook

PowerPoint

Word

Job description

Haffner’s is seeking a customer service representative to deliver outstanding experiences to callers, emails, and walk-ins in New England. You will own issues from start to finish, use scripts and SOPs, and promote products/services to existing customers.

The role supports a fast-paced environment, requiring strong multitasking, teamwork, and reliability, with fulltime hours in a customer-focused setting. Training will enhance product knowledge and service excellence.