HVAC Customer Care Specialist – High-Volume Support

Village Variety; Ayer (MA); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement Plan

Paid Time Off

Life Insurance

Disability Insurance

Job summary

Haffner's is seeking a Customer Service representative to ensure outstanding service for our customers. In this role, you'll handle inquiries via telephone, email, and in-person while promoting our products and services.

You should have substantial customer service experience, particularly in a busy environment, and be able to multitask effectively. You'll be joining a family-oriented company that values integrity and growth.

Qualifications

• Minimum of 3 years of customer service experience, preferably in a call center environment.
• Minimum of 1 year experience in the Heating and Energy sector.
• Absolute commitment to customer satisfaction and proactive outreach.

Responsibilities

• Provide outstanding customer service via phone, email, and in-person.
• Answer and follow up on customer inquiries and support issues.
• Develop new business opportunities by promoting services.

Skills

Customer service experience

Conflict resolution

Verbal communication

Written communication

Multitasking

MS Office

Tools

Cargas

MS Excel

MS Outlook

MS PowerPoint

MS Word

Job description

Haffner's is seeking a Customer Service representative to ensure outstanding service for our customers. In this role, you'll handle inquiries via telephone, email, and in-person while promoting our products and services.

You should have substantial customer service experience, particularly in a busy environment, and be able to multitask effectively. You'll be joining a family-oriented company that values integrity and growth.