Energy Customer Care Specialist — Retention & Support

DASSEL'S PETROLEUM; Hollister (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

401(k) match

EAP

Paid holidays

Job summary

Dassel's Petroleum in Hollister, CA is seeking a customer service-focused professional to serve as a key link between customers and delivery teams, ensuring timely, accurate responses and reliable service. You’ll handle inquiries, resolve issues, and support retention efforts to keep homes warm and businesses running.

Ideal candidates have 1–2 years of CSR experience and comfort with multiple systems. Competitive wage and benefits are offered with an emphasis on accuracy and courteous

Qualifications

• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations with customers about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
• Support customer growth and retention by resolving concerns and ensuring issues are closed.
• Participate in outbound campaigns to retain customers and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy.

Skills

Customer service

Phone communication

Multisystem tracking

Education

High school diploma or GED

Tools

Billing systems

Routing software

Job description

Dassel's Petroleum in Hollister, CA is seeking a customer service-focused professional to serve as a key link between customers and delivery teams, ensuring timely, accurate responses and reliable service. You’ll handle inquiries, resolve issues, and support retention efforts to keep homes warm and businesses running.

Ideal candidates have 1–2 years of CSR experience and comfort with multiple systems. Competitive wage and benefits are offered with an emphasis on accuracy and courteous