Energy Customer Service Specialist

Haffner's; Ayer (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee discounts on gas

Discounts

Medical insurance

Dental insurance

Vision insurance

401K match

Paid time off

Life insurance

Disability insurance

Critical illness coverage

Job summary

Haffner's is seeking a customer service professional in Massachusetts to deliver outstanding service by phone, email, and in-person interactions with customers. You will own issues from start to finish, resolve inquiries using scripts and SOPs, and promote products to existing customers while maintaining up-to-date records.

The role requires 3+ years in customer service (preferably call center) and 1+ year in Heating/Energy, with training to grow product knowledge and customer satisfaction.

Qualifications

• Minimum of 3 years of customer service experience, preferably in a call center environment.
• Minimum of 1 year experience in the Heating and Energy sector.
• Willingness to participate in mandatory training sessions to grow product knowledge and customer satisfaction.

Responsibilities

• Provide outstanding, positive customer service via telephone, email, and lobby visits.
• Handle deliveries, service and technical support issues from start to finish with ownership.
• Research and clarify information using approved scripting and SOPs; escalate as needed.
• Develop new business opportunities with existing customers by promoting products/services.
• Maintain documentation for new and existing customers.
• Input data and notes into the company system to keep records updated.
• Meet the demands of a fast-paced, high-volume operation and adhere to schedules.
• Support Finance by making accounts receivable calls and processing statements.
• Perform other related duties as assigned by leadership.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Conflict resolution

Multitasking

Teamwork

Tools

MS Excel

Outlook

PowerPoint

Word

Web-based applications

Job description

Haffner's is seeking a customer service professional in Massachusetts to deliver outstanding service by phone, email, and in-person interactions with customers. You will own issues from start to finish, resolve inquiries using scripts and SOPs, and promote products to existing customers while maintaining up-to-date records.

The role requires 3+ years in customer service (preferably call center) and 1+ year in Heating/Energy, with training to grow product knowledge and customer satisfaction.