Energy Customer Care Specialist

Haffner's; Eliot (ME); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee discount - gasoline

Medical, Dental, Vision Insurance

401K with company match

Paid Time Off

Life Insurance

Disability Insurance

Critical Illness Insurance

Employee discounts

Job summary

Haffner's is seeking a customer service representative in Maine (Eliot area) to deliver an outstanding experience to customers via phone, email, and in-person visits. The role requires handling delivery, service, and technical support inquiries from start to finish with empathy and accuracy.

Successful candidates will have 3+ years in customer service (preferably call center) and at least 1 year in heating/energy.

Qualifications

• Minimum of 3 years of customer service experience, preferably in a call center environment.
• Minimum of 1 year experience in the Heating and Energy sector.

Responsibilities

• Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.
• Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish.
• Responds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information.
• Develop new business opportunities with existing customers by promoting company products and services.
• Maintains required documentation for new and existing customers.
• Input data/call documentation/notes into the company computer platform to keep records updated.
• Deal with the demand of fast paced and high-volume operation.
• Supports Finance Department by making accounts receivable calls and processing statements.

Skills

Customer service

High-volume environment

Call center experience

Tools

MS Excel

Outlook

PowerPoint

Word

Job description

Haffner's is seeking a customer service representative in Maine (Eliot area) to deliver an outstanding experience to customers via phone, email, and in-person visits. The role requires handling delivery, service, and technical support inquiries from start to finish with empathy and accuracy.

Successful candidates will have 3+ years in customer service (preferably call center) and at least 1 year in heating/energy.