Energy Customer Advocate — Billing & Service Support

Northwestern Energy; Great Falls (MT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Paid time off + holidays

Job summary

NorthWestern Energy in Great Falls, MT is seeking a Customer Associate to deliver responsive, accurate customer service across billing, payments, service orders, and credit administration. You will use established policies and SAP-related processes to protect confidential information and support local operations.

The role requires a high school diploma, a valid driver's license, and proficiency with Microsoft Office.

Qualifications

• Proficiency with the Microsoft Office suite and other computer applications.
• Excellent attendance record.
• Valid driver's license and satisfactory driving record.

Responsibilities

• Accept customer payments and post them on the same day.
• Balance the cash drawer daily and make bank deposits.
• Enter and complete service orders.
• Meet or exceed performance standards established by NorthWestern Energy, including time spent at the workstation and time engaged in customer interactions.
• Explain rate changes and bill calculations as necessary.
• Administer the credit program within the prescribed scope.
• Listen and respond appropriately to customer needs while reviewing and entering data on a computer.
• Type memos, emails, and other correspondence accurately and in a timely manner.
• Respond to emergency situations professionally and accurately by following established policies and procedures.
• Perform calculations to determine customer payments and other account-related activities.
• Assist customers using established policies and procedures.
• Respond professionally and positively to customer complaints or inquiries.
• Work effectively in a team and near teammates.
• Work all regularly scheduled shifts, with occasional weekend, evening, or holiday callouts in response to emergency situations.
• Maintain the confidentiality of customers and other confidential information.
• Ensure proper entry of union payroll for biweekly processing.
• Ensure proper coding and processing of purchase card transactions and accounts payable invoices.
• Support the new construction process through administrative SAP functions, payment processing, and service order creation.
• Assist customers with local permitting requirements and basic construction standards.
• Support local operations with SAP notification processing and other data entry as required.
• Respond appropriately to internal requests and work across business units to ensure processes and procedures are upheld.
• Analyze and prioritize workload to ensure all customer and business needs are met in a timely and appropriate manner.
• Perform other duties and functions as appropriate.

Skills

Microsoft Office

Customer service

Excellent attendance

Driver's license

Education

High school diploma or equivalent

Job description

NorthWestern Energy in Great Falls, MT is seeking a Customer Associate to deliver responsive, accurate customer service across billing, payments, service orders, and credit administration. You will use established policies and SAP-related processes to protect confidential information and support local operations.

The role requires a high school diploma, a valid driver's license, and proficiency with Microsoft Office.